Afni Inc
Customer Experience and Contact Center
Afni is a global BPO company that provides customer experience and contact center solutions for various industries, known for its innovative approach and extensive employee training.
Size
over-10K
Private
100m-1b
Mission
About
Afni offers customer experience and contact center solutions along with back-office operations for clients in telecommunications, insurance, banking, healthcare, retail, technology, logistics, and energy. The company operates using an onshore, offshore, and virtual delivery model and supports clients across the U.S., Mexico, and the Philippines.
It is recognized for its commitment to personalized customer interactions, with a diverse workforce of over 9,000 employees dedicated to fostering loyalty and enhancing customer satisfaction.
Services
Afni provides customer experience and contact center solutions supported by back-office operations and specific offerings such as inbound customer support, live chat and messaging support, email support, and claims processing. These services cover various communication channels and are tailored to support client needs across multiple industries.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Social Media Customer Care
Live Chat & Messaging Support
Email Support
Claims Processing
Change Management & Training
Industries Served
The company serves clients in telecommunications, insurance, banking, healthcare, retail, technology, logistics, and energy. It has experience supporting large enterprises with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Afni is known for its strategic leadership and culture that prioritizes hiring and training top talent, offering clients a passionate and dedicated workforce. Its approach includes innovative customer engagement strategies and a focus on process excellence, which help deliver consistency at scale.
Delivery Footprint
Headquartered in Bloomington, Illinois, the company operates using an onshore, offshore, and virtual delivery model. It serves clients across the U.S., Mexico, and the Philippines, with teams working in remote and hybrid environments depending on client needs.
Certifications
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Verticals
Telecommunications & Media
Banking & Financial Services
Healthcare & Life Sciences
Insurance
Retail & e-Commerce
Technology & SaaS
Energy & Utilities
Logistics Transport & Supply-Chain
Clients
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What's the main service provided by
Afni Inc
?
Afni Inc specializes in customer experience and contact center solutions, providing a comprehensive suite of support services that includes inbound customer assistance, outbound telesales, and retention strategies. Additionally, they offer social media customer care, live chat and messaging support, email support, claims processing, and change management and training. This diverse range of services is designed to meet the varying needs of their clients across multiple communication channels.
What additional services does
Afni Inc
provide?
When was
Afni Inc
founded?
Afni Inc was established in 1936, marking over 87 years of experience in the customer service and contact center industry. Since its inception, the company has evolved significantly, adapting to the changing landscape of customer interaction and service delivery, while consistently prioritizing client satisfaction.
What industry verticals does
Afni Inc
serve?
Afni Inc serves a diverse array of verticals, including Telecommunications & Media, Banking & Financial Services, Healthcare & Life Sciences, Insurance, Retail & e-Commerce, Technology & SaaS, Logistics, Transport & Supply-Chain, and Energy & Utilities. This wide-ranging industry focus allows them to tailor their services to meet specific sector demands and challenges.
What delivery model does
Afni Inc
offer?
Afni Inc employs a flexible delivery model that encompasses onshore, offshore, and hybrid approaches, including work-from-home or virtual options. Onshore services are provided within the client’s country, while offshore services involve teams located in different countries, allowing for cost-effective solutions. Hybrid models combine both approaches to optimize efficiency and meet client requirements, ensuring a versatile and responsive service delivery.
How many employees and/or seats does
Afni Inc
have?
Afni Inc employs over 10,000 people, showcasing a substantial workforce dedicated to delivering exceptional customer service. This large team allows the company to efficiently manage a wide range of client needs and maintain high service standards across various industries.
Can
Afni Inc
be considered a good service provider for startups?
Afriasia Outsourcing Services Private Limited could be a viable option for startups looking for outsourcing solutions. With its focus on knowledge and research services, as well as its flexible offshore delivery model, the company can provide tailored support that helps startups concentrate on growth and innovation without being bogged down by non-core functions. Their commitment to empowering clients allows startups to leverage their services effectively.
Can
Afni Inc
be considered a good service provider for SMBs?
For small and medium-sized businesses (SMBs), Afni Inc presents a solid option due to its scalable service offerings and commitment to customer satisfaction. Their experience across various industries positions them well to support SMB growth, providing tailored solutions that can adapt as the business evolves. The diversity of their services ensures that SMBs can find the right level of support without overextending their budgets.
Can
Afni Inc
be considered a good service provider for enterprises?
Afni Inc is particularly well-suited for enterprises and large companies, given its extensive experience and robust service capabilities. The company’s ability to deliver on a large scale, combined with its multi-shore delivery model, ensures that it can meet the complex needs of large organizations. Furthermore, their focus on process excellence and innovative customer engagement strategies positions them as a reliable partner for enterprises seeking to enhance their customer experience.
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