Affiliated Outsourcing specializes in delivering customer experience and contact center solutions, complemented by back-office operations. Their primary offerings include inbound customer support, outbound telesales, multilingual assistance, technical support at both Tier 1 and Tier 2 levels, claims processing, data entry and processing, order management and fulfillment, as well as appointment setting. These services are designed to cater to the diverse needs of clients, enhancing lead conversion and customer engagement through various communication channels.

In addition to their primary customer experience and contact center services, Affiliated Outsourcing offers back-office operations. This includes a range of additional capabilities that support the overall operational needs of their clients, allowing for streamlined processes and improved efficiency across various business functions.

Affiliated Outsourcing serves a wide range of industries including Healthcare & Life Sciences, Banking & Financial Services, Retail & e-Commerce, Technology & SaaS, Telecommunications & Media, Energy & Utilities, and Travel, Hospitality & Leisure. This broad industry focus allows them to tailor their services to meet specific requirements and technology platforms, ensuring effective communication and operational efficiency.

Affiliated Outsourcing employs an onshore delivery model, which means that their services are primarily provided from within the United States. This approach allows for closer collaboration with clients and better alignment with their business needs. Additionally, they utilize nearshore resources, such as skilled agents based in Bacolod City, Philippines, enhancing operational scalability while maintaining high-quality service.

Affiliated Outsourcing is well-positioned to support small and medium-sized businesses by providing scalable solutions that adapt to their unique needs. Their service portfolio encompasses a variety of customer engagement and back-office operations, allowing SMBs to enhance their operational efficiency and customer interactions without compromising on quality. This flexibility enables them to grow while maintaining cost-effectiveness.

Affiliated Outsourcing is an excellent choice for enterprises and large companies seeking reliable and sophisticated service offerings. Their established presence and expertise in handling complex customer engagement challenges make them a strong partner for large-scale operations. With a focus on enhancing business accountability and profitability, they can deliver consistent results and support the operational demands of large organizations.