Aeren
Back-Office Operations
Aeren Outsourcing is a leading provider of Knowledge Process Outsourcing (KPO) that provides back-office operations for banking, financial services, insurance, healthcare, retail, telecommunications, and education, known for its ISO certifications and high client retention rate.
Size
201-500
Private
Mission
To create long-term value through innovative solutions and expertise.
About
Aeren Outsourcing offers back-office operations along with finance and accounting, HR, recruitment and payroll, and knowledge and research services for clients in banking, financial services, insurance, healthcare, retail, telecommunications, and education. The company operates using an offshore model and supports clients globally from its headquarters in Chandigarh, India.
It is recognized for its commitment to client satisfaction, with a retention rate of over 95% and a team of over 350 experienced professionals dedicated to delivering high-quality services.
Services
Aeren Outsourcing provides back-office operations supported by finance and accounting, HR, recruitment and payroll, and knowledge and research services. These services include data entry and processing, claims processing, general ledger and reconciliation, and legal process outsourcing (LPO). Each solution is tailored to support the operational and knowledge-based functions of its clients.
Capabilities
Data Entry & Data Processing
Claims Processing
General Ledger & Reconciliation
Accounts Payable
Accounts Receivable
Payroll Processing
Recruitment Process Outsourcing (RPO)
Market & Competitive Intelligence
Business & Financial Research
Legal Process Outsourcing (LPO)
Data Collection & Survey Programming
Knowledge-Base Creation
Report Writing & Visualisation
Industries Served
The company serves clients in banking and financial services, insurance, healthcare and life sciences, retail and e-commerce, telecommunications and media, and education and edtech. It has experience supporting Fortune 500 companies and top legal firms with services aligned to industry-specific requirements.
Unique Stregths
Aeren Outsourcing is known for its ISO 27001-2013 and ISO 9001-2015 certifications, offering clients high standards of quality and security. Its approach includes leveraging local talent and advanced technologies, which help deliver consistency and efficiency at scale.
Delivery Footprint
Headquartered in Chandigarh, India, the company operates using an offshore delivery model. It serves clients across global markets, with teams working in remote environments to meet diverse client needs.
Certifications
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Verticals
Banking & Financial Services
Insurance
Healthcare & Life Sciences
Retail & e-Commerce
Telecommunications & Media
Education & EdTech
Real Estate & Property Management
Clients
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What's the main service provided by
Aeren
?
Aeren specializes in back-office operations, providing a range of essential services designed to support businesses effectively. Their offerings include data entry and processing, claims processing, general ledger and reconciliation, as well as accounts payable and receivable. Additionally, they excel in payroll processing, recruitment process outsourcing (RPO), and legal process outsourcing (LPO), among others. Each service is tailored to meet the unique operational needs of their clients, ensuring efficiency and quality.
What additional services does
Aeren
provide?
In addition to their primary back-office operations, Aeren offers a variety of other services that expand their capabilities. These include finance and accounting services, human resources recruitment and payroll, as well as knowledge and research services. They also provide analytics and data services, alongside advanced AI-driven solutions, ensuring they can cater to a wide range of client needs and enhance operational efficiency.
When was
Aeren
founded?
Aeren was established in 2006, marking its presence in the outsourcing industry for over 18 years. Since its inception, the company has grown and adapted to meet the evolving needs of its clients, solidifying its reputation as a reliable service provider in various sectors.
What industry verticals does
Aeren
serve?
Aeren serves a diverse range of industries, including Banking & Financial Services, Insurance, Healthcare & Life Sciences, Retail & e-Commerce, Telecommunications & Media, and Education & EdTech. This broad industry focus allows Aeren to tailor its services to meet the specific demands and challenges faced by clients in these sectors.
What delivery model does
Aeren
offer?
Aeren operates using an offshore delivery model, which means they provide their services from a location outside of the client's country, specifically from their headquarters in Chandigarh, India. This approach allows them to leverage cost advantages while maintaining high-quality standards. By employing skilled professionals in an offshore setup, Aeren can effectively meet the diverse needs of clients globally.
How many employees and/or seats does
Aeren
have?
Aeren employs between 201 to 500 professionals, showcasing a robust workforce dedicated to delivering high-quality services. This size allows the company to maintain flexibility in operations while ensuring that they can scale their services to meet the growing demands of their clients.
Can
Aeren
be considered a good service provider for startups?
Aeren can be a suitable service provider for startups, particularly those seeking reliable back-office support as they scale their operations. Their experience in various industries, combined with a flexible service model, allows them to adapt to the unique challenges that startups face. By offering tailored services that help streamline operations, Aeren can assist startups in focusing on their core business growth.
Can
Aeren
be considered a good service provider for SMBs?
Aeren is well-equipped to support small and medium businesses by providing scalable solutions that align with their growth objectives. The company's broad range of services, coupled with their commitment to quality and client satisfaction, makes them a valuable partner for SMBs looking to enhance operational efficiency without the burden of extensive in-house resources.
Can
Aeren
be considered a good service provider for enterprises?
For enterprises and large companies, Aeren stands out as a reliable service provider due to its proven track record and strong industry expertise. The company's ISO certifications reflect its commitment to maintaining high standards of quality and security, which is crucial for large organizations. With an offshore delivery model, Aeren can manage the complex needs of enterprises, ensuring consistency and efficiency across various operational processes.
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