Advensus
Customer Experience and Contact Center
Advensus is a leading contact center services provider that offers customer experience solutions for various industries, known for its multilingual capabilities and commitment to security.
Size
201-500
Private
50m-100m
Mission
About
Advensus offers customer experience and contact center services along with back-office operations and sales support for clients in telecommunications, healthcare, and retail. The company operates using a nearshore model and supports clients primarily in North America and the Caribbean.
It is recognized for its PCI and HIPAA certifications, with a focus on enhancing customer loyalty and improving satisfaction scores through innovative service delivery.
Services
Advensus provides customer experience and contact center services, supported by back-office operations and sales lead-generation services. These services include inbound customer support, outbound telesales, multilingual support, and technical assistance, delivered across voice, email, chat, and self-service channels. Each solution is tailored to meet the unique needs of clients across various industries.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Technical Support (Tier 1/2)
Live Chat & Messaging Support
Email Support
Automation & RPA Enablement
Industries Served
The company serves clients in telecommunications, healthcare, financial services, retail, and logistics. It has experience supporting businesses with services aligned to industry-specific requirements and technology platforms, ensuring effective customer interactions.
Unique Stregths
Advensus is known for its commitment to security and compliance, offering clients a robust operational framework that includes PCI and HIPAA certifications. Its approach emphasizes flexible and innovative service delivery, which helps maintain high customer satisfaction and loyalty.
Delivery Footprint
Headquartered in Santo Domingo, Dominican Republic, the company operates using a nearshore delivery model. It serves clients across North America and the Caribbean, with teams working in both on-site and work-from-home environments to accommodate diverse client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Technology & SaaS
Healthcare & Life Sciences
Travel Hospitality & Leisure
Logistics Transport & Supply-Chain
Clients
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What's the main service provided by
Advensus
?
Advensus specializes in customer experience and contact center services, offering a comprehensive range of solutions designed to enhance client interactions. Their core services include inbound customer support, outbound telesales and retention, multilingual support, and technical assistance at both Tier 1 and Tier 2 levels. Additionally, they provide live chat and messaging support, email support, as well as automation and RPA enablement, all tailored to meet the specific needs of various industries.
What additional services does
Advensus
provide?
When was
Advensus
founded?
Advensus was established in 2006, making it a seasoned player in the business process outsourcing industry with over 17 years of experience. Since its inception, the company has developed a strong reputation for delivering quality services in customer experience and contact center operations.
What industry verticals does
Advensus
serve?
Advensus serves a diverse range of industries, including Retail & e-Commerce, Technology & SaaS, Healthcare & Life Sciences, Logistics, Transport & Supply-Chain, Travel, and Hospitality & Leisure. This broad industry focus allows them to tailor their services to meet the unique needs of each sector.
What delivery model does
Advensus
offer?
Advensus employs a nearshore delivery model, which means they provide services from a nearby location, specifically from their headquarters in Santo Domingo, Dominican Republic. This approach allows for enhanced communication and collaboration with clients, particularly those in North America and the Caribbean, while also accommodating flexible working arrangements such as on-site and remote setups.
How many employees and/or seats does
Advensus
have?
Advensus has a workforce ranging from 201 to 500 employees, providing the company with a robust team capable of delivering high-quality services. This size allows for a balance of personalized service and operational efficiency, catering to the diverse needs of their clients.
Can
Advensus
be considered a good service provider for startups?
Advisa can be a valuable service provider for startups that require flexible and tailored HR solutions. With its expertise in recruitment and payroll management, the company can help new businesses establish a solid foundation for their workforce. Additionally, the focus on change management and training ensures that startups can cultivate a positive culture from the outset, which is crucial for their long-term success.
Can
Advensus
be considered a good service provider for SMBs?
Advensus is well-suited to support small and medium businesses (SMBs) due to its scalable service offerings and industry expertise. The company understands the unique challenges faced by SMBs and provides tailored solutions that can evolve as the business expands. With a focus on enhancing customer satisfaction and loyalty, Advensus can help SMBs maintain their competitive edge.
Can
Advensus
be considered a good service provider for enterprises?
Advensus presents a reliable option for enterprises and large companies seeking comprehensive customer experience solutions. With significant industry experience and certifications like PCI and HIPAA, they ensure compliance and security, which are crucial for larger organizations. Their ability to deliver sophisticated service offerings and their nearshore delivery model further enhance their appeal to enterprise clients requiring dependable and efficient support.
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