Advantage Communications Inc
Customer Experience and Contact Center
Advantage Call is a customer service outsourcing firm that provides customer experience and contact center solutions for various industries, known for enhancing customer interactions and operational efficiency.
Size
501-1K
Private
10m-50m
Mission
To deliver innovative solutions that help manage risk and hire the best talent.
About
Advantage Call offers customer experience and contact center solutions along with inbound customer support and outbound telesales & retention services for clients in diverse industries. The company operates using a flexible delivery model and supports businesses looking to improve customer engagement.
It is recognized for its commitment to enhancing customer interactions, with a focus on operational efficiency and cost reduction.
Services
Advantage Call provides customer experience and contact center solutions supported by inbound customer support and outbound telesales & retention services. These services cover various channels and are tailored to support clients' needs for effective customer engagement and satisfaction.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Industries Served
The company serves clients in various industries, including retail, e-commerce, healthcare, insurance, and technology. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring a high level of customer service.
Unique Stregths
Advantage Call is known for its ability to enhance customer interactions and operational efficiency, offering clients a streamlined approach to customer service. Its operational practices focus on reducing costs while maintaining high service quality, which helps deliver consistency at scale.
Delivery Footprint
Headquartered in Atlanta, Georgia, the company operates using a flexible delivery model. It serves clients across multiple regions, with teams working in various environments depending on client needs.
Certifications
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Verticals
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Clients
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What's the main service provided by
Advantage Communications Inc
?
Advantage Communications Inc specializes in customer experience and contact center solutions, primarily offering inbound customer support and outbound telesales and retention services. These services are designed to enhance customer engagement across various channels, ensuring that clients receive tailored support that meets their unique needs for effective interaction and satisfaction.
What additional services does
Advantage Communications Inc
provide?
In addition to its main offerings, Advantage Communications Inc also provides back-office operations, sales, and lead-generation services. This expanded service portfolio allows the company to support clients in achieving comprehensive operational efficiency and business growth.
When was
Advantage Communications Inc
founded?
Founded in 1997, Advantage Communications Inc has been operating for over 26 years. The company has established itself as a key player in the BPO sector, providing innovative solutions that address customer engagement challenges across multiple industries.
What industry verticals does
Advantage Communications Inc
serve?
What delivery model does
Advantage Communications Inc
offer?
How many employees and/or seats does
Advantage Communications Inc
have?
Advantage Communications Inc employs between 501 and 1,000 professionals. This workforce size indicates a robust operational capability, allowing the company to scale its services effectively and cater to a diverse clientele.
Can
Advantage Communications Inc
be considered a good service provider for startups?
Advensus can be a beneficial service provider for startups, particularly those in sectors like telecommunications, healthcare, and retail. Their adaptable service portfolio and nearshore delivery model enable startups to access quality customer support and operational services without the overhead costs associated with larger firms. This flexibility allows startups to scale their operations effectively as they grow.
Can
Advantage Communications Inc
be considered a good service provider for SMBs?
Small and medium businesses (SMBs) can greatly benefit from the services offered by Advantage Communications Inc. The company's commitment to enhancing customer interactions, combined with its scalable service offerings, positions it well to support SMBs in their growth journey. The focus on cost reduction and operational efficiency further ensures that these businesses can enhance their customer engagement without compromising service quality.
Can
Advantage Communications Inc
be considered a good service provider for enterprises?
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