Advancia Téléservices specializes in delivering exceptional customer experience and contact center services, complemented by a range of back-office operations and IT infrastructure management. Their offerings encompass inbound customer support, technical support across Tier 1 and Tier 2, a multi-function service desk, IT support, data entry and processing, claims processing, as well as order management and fulfillment. This comprehensive suite of services aims to enhance customer engagement and satisfaction across various channels.

Advancia Téléservices was established in 2010, marking over 13 years of dedicated service in the business process outsourcing industry. Since its inception, the company has grown and adapted to meet the evolving needs of its clients, establishing a reputation for reliability and professionalism in customer service.

The company caters to a diverse range of industries, including Telecommunications & Media, Healthcare & Life Sciences, and Technology & SaaS. This focus allows Advancia Téléservices to tailor its services to meet the specific requirements of each sector, leveraging their expertise and advanced technology platforms to deliver optimal results for their clients.

Advancia Téléservices employs an offshore delivery model, which means that they provide services from a location outside the client's country, often in a different time zone. This approach allows the company to tap into a skilled workforce, offering cost-effective solutions while maintaining high service standards. By operating offshore, they can deliver services efficiently and cater to a global clientele.

Advancia Téléservices has a robust workforce comprising between 201 and 500 employees. This size enables the company to maintain a balance between personalized service and operational scalability, ensuring they can meet the needs of their clients effectively.

Small and medium businesses can find valuable support from Advancia Téléservices, thanks to the company's scalable service offerings and experience in various industries. Their ability to provide tailored solutions in customer experience and contact center services positions them as a flexible partner for SMBs looking to enhance their customer engagement and operational efficiency. With a focus on growth support, Advancia Téléservices can help SMBs navigate the challenges of scaling their operations.

Advancia Téléservices is well-suited for enterprises and large companies, given its substantial workforce and robust technological infrastructure. The company holds relevant certifications, including ISO 27001, ensuring compliance with international data security standards. This reliability, combined with their comprehensive service portfolio and offshore delivery model, makes them a strong partner for enterprises seeking sophisticated customer support and operational solutions.