Advanced Customer Services
IT Infrastructure and Managed Services
Affiliated Computer Services, Inc. (ACS) is a leading provider of IT infrastructure and managed services for various sectors, known for its extensive global reach and technology-driven solutions.
Size
11-50
Private
Mission
About
Affiliated Computer Services, Inc. (ACS) offers IT infrastructure and managed services along with cybersecurity, cloud computing, disaster recovery, and help desk support for clients across multiple sectors. The company operates using an onshore model and supports businesses of all sizes.
It is recognized for its comprehensive technology solutions, with a strong history of growth and expansion through strategic acquisitions.
Services
Affiliated Computer Services, Inc. (ACS) provides IT infrastructure and managed services supported by cybersecurity, cloud computing, disaster recovery, and help desk support. These services cover a wide range of IT needs and are tailored to support operational efficiency and customer engagement.
Capabilities
Service Desk & IT Support
Cybersecurity Operations (SOC)
Cloud Migration & Management
Disaster Recovery & Backup
Industries Served
The company serves clients in various sectors, including healthcare, finance, education, government, and general business. It has experience supporting organizations of all sizes with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
ACS is known for its extensive global reach and technology-driven solutions, offering clients a robust support framework. Its approach includes strategic development, solutions implementation, and operations management, which help deliver consistency and efficiency at scale.
Delivery Footprint
Headquartered in Boston, Massachusetts, the company operates using an onshore delivery model. It serves clients primarily in the U.S., with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
No items found.
Clients
No items found.
What's the main service provided by
Advanced Customer Services
?
Advanced Customer Services specializes in providing IT infrastructure and managed services. Their offerings encompass a variety of essential sub-services, including service desk and IT support, cybersecurity operations, cloud migration and management, as well as disaster recovery and backup solutions. This comprehensive suite of services is designed to enhance operational efficiency and support client engagement across multiple sectors.
What additional services does
Advanced Customer Services
provide?
When was
Advanced Customer Services
founded?
Advanced Customer Services was established in 1982, making it a well-recognized entity in the IT services industry with over 40 years of experience. Since its inception, the company has continually evolved, adapting to the changing technological landscape and expanding its service offerings.
What industry verticals does
Advanced Customer Services
serve?
What delivery model does
Advanced Customer Services
offer?
Advanced Customer Services employs an onshore delivery model, meaning that their services are primarily provided from within the United States. This approach allows for closer collaboration with clients and ensures that their teams are aligned with local market conditions and regulations, thereby enhancing service quality and responsiveness.
How many employees and/or seats does
Advanced Customer Services
have?
The workforce at Advanced Customer Services consists of a small team, with employee numbers ranging from 11 to 50. This size allows for a more personalized service approach and fosters strong relationships with clients, ensuring that their specific needs are met effectively.
Can
Advanced Customer Services
be considered a good service provider for startups?
While Advanced Customer Services primarily caters to a range of established sectors, their comprehensive IT services can be beneficial to startups, especially those focused on technology. However, startups may find that the scale of services offered could be more suited to slightly larger organizations. The company’s expertise in IT infrastructure and managed services can provide valuable support as startups seek to establish their operational capabilities.
Can
Advanced Customer Services
be considered a good service provider for SMBs?
Advanced Customer Services is well-positioned to serve small and medium businesses (SMBs). Their range of IT infrastructure and managed services, combined with their expertise in service desk support and cybersecurity, can significantly benefit SMBs looking for reliable and scalable solutions. The company’s commitment to tailored service delivery and operational efficiency makes them a strong partner for businesses aiming for growth and improved customer engagement.
Can
Advanced Customer Services
be considered a good service provider for enterprises?
Advanced Customer Services is capable of supporting enterprises and large organizations with its extensive service offerings and experience. Their onshore delivery model, combined with a strong focus on IT infrastructure and cybersecurity, positions them as a reliable partner. However, enterprises may want to assess whether the company's scale and service breadth align with their specific sophisticated needs, considering that larger enterprises typically require extensive resources and comprehensive solutions.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.