Advanced Contact Solutions Inc
Customer Experience and Contact Center
Advanced Contact Solutions, Inc. is a full-service BPO provider that provides customer experience and contact center solutions for telecommunications, healthcare, and financial services, known for its extensive operational scale and industry expertise.
Size
51-200
Private
Mission
About
Advanced Contact Solutions, Inc. offers customer experience and contact center solutions along with inbound customer support, outbound telesales, and multi-function service desk services for clients in telecommunications, healthcare, and financial services. The company operates using an offshore model and supports U.S.-based clients.
It is recognized for its significant capacity and scalability, with a workforce of over 5,500 employees across multiple sites in the Philippines.
Services
Advanced Contact Solutions, Inc. provides customer experience and contact center solutions supported by inbound customer support, outbound telesales, and multi-function service desk services. These services cover various channels including voice, email, chat, and web support, and are tailored to support diverse client needs in delivering exceptional customer engagement.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multi-function Service Desk
Email Support
Live Chat & Messaging Support
Technical Support (Tier 1/2)
Social Media Customer Care
Industries Served
The company serves clients in telecommunications, healthcare, and financial services. It has experience supporting U.S.-based companies with services aligned to industry-specific requirements and technology platforms, ensuring effective communication and customer satisfaction.
Unique Stregths
Advanced Contact Solutions, Inc. is known for its extensive operational scale and industry expertise, offering clients a robust workforce and comprehensive service offerings. Its approach includes customized reporting and multi-channel support, which help deliver consistency and quality at scale.
Delivery Footprint
Headquartered in Makati, Philippines, the company operates using an offshore delivery model. It serves clients across various international markets, with teams working in a hybrid environment depending on client needs.
Certifications
No items found.
Verticals
Telecommunications & Media
Banking & Financial Services
Healthcare & Life Sciences
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
Advanced Contact Solutions Inc
?
Advanced Contact Solutions Inc specializes in delivering exceptional customer experience and contact center solutions. Their primary offerings include inbound customer support, outbound telesales, and a multi-function service desk. They also provide support across various channels such as voice, email, live chat, and messaging, ensuring comprehensive engagement tailored to meet diverse client needs.
What additional services does
Advanced Contact Solutions Inc
provide?
In addition to their primary services, Advanced Contact Solutions Inc also offers back-office operations. This extended service portfolio enables them to provide comprehensive support to clients, ensuring that all aspects of customer engagement and operational efficiency are addressed effectively.
When was
Advanced Contact Solutions Inc
founded?
Advanced Contact Solutions Inc was established in 2015 and has been in operation for approximately 9 years. Since its inception, the company has grown to provide a range of customer experience solutions, aligning its services with the evolving demands of the industry.
What industry verticals does
Advanced Contact Solutions Inc
serve?
Advanced Contact Solutions Inc focuses on serving several key industries, including Telecommunications & Media, Travel, Hospitality & Leisure, Banking & Financial Services, and Healthcare & Life Sciences. Their expertise in these verticals allows them to tailor their services to meet industry-specific requirements effectively.
What delivery model does
Advanced Contact Solutions Inc
offer?
The company operates using an offshore delivery model, which means that their services are provided from locations outside the client's home country. This approach allows for cost-effective solutions while maintaining high-quality service delivery. Advanced Contact Solutions Inc effectively utilizes this model to serve clients across various international markets, adapting their operational strategies to meet client needs.
How many employees and/or seats does
Advanced Contact Solutions Inc
have?
Currently, Advanced Contact Solutions Inc employs between 51 and 200 staff members. This size allows them to maintain a robust workforce capable of supporting their service offerings while ensuring personalized client attention and adaptability.
Can
Advanced Contact Solutions Inc
be considered a good service provider for startups?
For startups, Advanced Systems Consulting Group can be a valuable service provider due to its tailored approach and range of customer experience solutions. Their small team size enables flexible, personalized service, which is often beneficial for new businesses looking to establish their brand and customer relationships. Additionally, their focus on quality support can help startups create a strong foundation for customer engagement and retention from the outset.
Can
Advanced Contact Solutions Inc
be considered a good service provider for SMBs?
For small and medium businesses, Advanced Contact Solutions Inc presents a compelling option due to their scalable services and diverse capabilities. Their ability to customize solutions and provide multi-channel support allows SMBs to enhance customer engagement and satisfaction without the overhead of larger operations.
Can
Advanced Contact Solutions Inc
be considered a good service provider for enterprises?
While Advanced Contact Solutions Inc has a solid service offering, they may not be the best fit for large enterprises seeking highly specialized and complex solutions. However, their operational scale and experience in serving U.S.-based clients can still provide valuable support, particularly in industries where they have established expertise.
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