Advanced Call Center Technologies, LLC
Customer Experience and Contact Center
Advanced Call Center Technologies (ACT) is a U.S.-based BPO provider that provides customer experience and contact center services for retail, banking, and telecommunications, known for its employee-owned model that drives exceptional client success.
Size
1K-5K
Private
100m-1b
Mission
About
Advanced Call Center Technologies (ACT) offers customer experience and contact center services along with back-office operations for clients in retail, banking, and telecommunications. The company operates using a hybrid delivery model and supports Fortune 50 companies and leading brands.
It is recognized for its employee-owned structure, which fosters a culture of ownership and engagement, leading to outstanding customer outcomes.
Services
Advanced Call Center Technologies (ACT) provides customer experience and contact center services, supported by back-office operations and specific offerings such as inbound customer support, outbound telesales, multilingual support, and technical support. These services cover various channels including voice, email, and live chat, and are tailored to support clients' operational efficiency and customer engagement needs.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Technical Support (Tier 1/2)
Social Media Customer Care
Live Chat & Messaging Support
Email Support
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Industries Served
The company serves clients in retail, banking, and telecommunications. It has experience supporting Fortune 50 companies with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Advanced Call Center Technologies is known for its employee-owned model, offering clients a motivated and engaged workforce. Its approach includes a focus on integrating Employee Experience (EX) with Customer Experience (CX), ensuring that the interests of employee-owners are aligned with client success.
Delivery Footprint
Headquartered in Philadelphia, the company operates using a hybrid delivery model. It serves clients across various regions, with teams working in both onshore and offshore environments depending on client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Banking & Financial Services
Telecommunications & Media
Clients
No items found.
What's the main service provided by
Advanced Call Center Technologies, LLC
?
Advanced Call Center Technologies, LLC specializes in customer experience and contact center services, providing comprehensive solutions to enhance client operations. Their offerings include inbound customer support, outbound telesales and retention, multilingual support, as well as technical support at both Tier 1 and Tier 2 levels. Additionally, they cater to customer needs through various channels such as social media, live chat, email support, CX consulting, journey mapping, and quality assurance monitoring.
What additional services does
Advanced Call Center Technologies, LLC
provide?
When was
Advanced Call Center Technologies, LLC
founded?
Advanced Call Center Technologies, LLC was established in 1996, marking over 27 years in the business. Since its inception, the company has consistently evolved to meet the dynamic needs of its clients, leveraging its extensive experience in the customer service sector.
What industry verticals does
Advanced Call Center Technologies, LLC
serve?
The company serves a diverse range of industries, including Retail & e-Commerce, Banking & Financial Services, and Telecommunications & Media. This broad focus allows Advanced Call Center Technologies to tailor its services to meet the specific demands and challenges of each sector.
What delivery model does
Advanced Call Center Technologies, LLC
offer?
Advanced Call Center Technologies employs a hybrid delivery model, which encompasses onshore, nearshore, offshore, and a combination of these approaches. Onshore refers to services provided within the same country, while nearshore indicates proximity to the client’s location, often in neighboring countries. Offshore services are delivered from more distant locations, which can provide cost advantages. This flexible delivery strategy enables the company to optimize resources and cater to client preferences effectively.
How many employees and/or seats does
Advanced Call Center Technologies, LLC
have?
The workforce at Advanced Call Center Technologies consists of between 1,000 and 5,000 employees. This size enables the company to scale its operations efficiently while maintaining a strong focus on quality service and employee engagement.
Can
Advanced Call Center Technologies, LLC
be considered a good service provider for startups?
Advanced Contact Solutions Inc can be a suitable service provider for startups, especially those in the telecommunications, healthcare, and financial sectors. With their extensive experience in customer engagement and a flexible offshore delivery model, they can help startups establish a solid foundation for customer interaction while managing costs effectively.
Can
Advanced Call Center Technologies, LLC
be considered a good service provider for SMBs?
For small and medium-sized businesses, Advanced Call Center Technologies presents a robust option due to its scalable service offerings and experience with various industries. Their ability to provide comprehensive customer support solutions can help SMBs enhance customer engagement and operational efficiency, making them a valuable partner for growth.
Can
Advanced Call Center Technologies, LLC
be considered a good service provider for enterprises?
Advanced Call Center Technologies is well-equipped to serve enterprises and large companies, particularly those requiring sophisticated customer experience solutions. With their extensive experience supporting Fortune 50 companies and a diverse range of delivery models, they can offer reliable and scalable services that meet the complex demands of larger organizations.
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