Advalia Services specializes in providing comprehensive customer experience and contact center solutions. Their primary offerings include inbound customer support, outbound telesales and retention, technical support at both Tier 1 and Tier 2 levels, email support, knowledge-base maintenance, and a multi-function service desk. These services are designed to enhance client interactions and optimize operational efficiency, catering to a variety of customer engagement needs.

In addition to its primary focus on customer experience and contact center solutions, Advalia Services also offers back-office operations. This includes support functions that enhance overall business efficiency, allowing clients to streamline their operations while focusing on core activities.

Advalia Services was established in 2016, marking its entry into the business process outsourcing sector. As of 2024, the company has been in operation for approximately eight years, during which it has developed a solid reputation for its expertise in customer support and contact center services.

Advalia Services focuses primarily on the Technology & SaaS sectors. By serving clients within these industries, the company tailors its services to meet specific requirements, ensuring effective customer management and support aligned with contemporary technological demands.

Advalia Services employs an onshore delivery model, which means that their operations and services are primarily conducted within the home country, Romania. This approach allows the company to provide localized support, ensuring that client interactions are handled by professionals who understand the local market and customer needs.

Advalia Services has a workforce ranging from 1,000 to 5,000 employees. This substantial team size enables the company to handle various client demands efficiently, offering the necessary resources and expertise to maintain high-quality service delivery.