Adore Infotech specializes in delivering customer experience and contact center solutions. Their offerings encompass a wide range of sub-services, including inbound customer support, technical support for both Tier 1 and Tier 2, social media customer care, live chat and messaging support, email support, order management and fulfillment, as well as document indexing and digitization. Additionally, they provide mobile app and web development services, along with graphic and video production, ensuring comprehensive support for managing customer interactions across multiple channels.

In addition to their primary focus on customer experience and contact center solutions, Adore Infotech also offers a range of other services. These include IT infrastructure management and managed services, along with software engineering and product development. This extended service portfolio allows them to support clients more comprehensively across various technical and operational aspects.

Adore Infotech was established in 2004, marking nearly 20 years of operation in the BPO and IT services sector. Since its inception, the company has steadily evolved, focusing on enhancing customer experience through innovative solutions and technologies.

Adore Infotech primarily serves clients in various industries including Telecommunications & Media, Healthcare & Life Sciences, and Retail & e-Commerce. This diverse industry focus allows the company to tailor its services to meet the unique needs and requirements of its clients.

Adore Infotech operates using an offshore delivery model, which means that their services are provided from a location outside the client’s country, often resulting in cost efficiencies and access to a wider talent pool. This approach allows them to effectively manage customer interactions and IT services while maintaining quality and operational efficiency.

Adore Infotech has a workforce consisting of between 51 to 200 employees. This size enables the company to maintain a balance between personalized service and the capacity to handle a diverse range of client needs.

Small and medium businesses may find Adore Infotech to be a valuable partner due to their scalable service offerings and experience in managing diverse customer interactions. With a workforce that allows for personalized attention, SMBs can benefit from tailored solutions that enhance operational efficiency and support growth. The company’s commitment to client satisfaction aligns well with the needs of smaller enterprises looking to maximize their ROI.

While Adore Infotech has strengths that could appeal to larger enterprises, such as their experience in various industries and a robust service portfolio, they may be more suited for small to medium-sized businesses. Their size and operational model suggest a more personalized approach, which might not fully meet the extensive requirements of large companies that often need highly specialized services and larger support teams.