Aditya Birla Minacs World Wide Ltd
Customer Experience and Contact Center
Aditya Birla Minacs is a global BPO provider that delivers customer experience and contact center solutions for automotive, financial services, technology, and telecom sectors, known for its extensive international footprint and diverse service delivery methods.
Size
over-10K
Private
over-1b
Mission
About
Aditya Birla Minacs offers customer experience and contact center solutions along with technical support and inbound customer support for clients in automotive, financial services, technology, and telecom. The company operates using an offshore, nearshore, and onshore delivery model and supports clients across multiple countries.
It is recognized for its strong global presence, with operations in India, Canada, Germany, Hungary, the Philippines, the UK, and the USA, ensuring tailored solutions that meet diverse client needs.
Services
Aditya Birla Minacs provides customer experience and contact center solutions supported by technical support and inbound customer support. These services cover various channels, including voice and digital interactions, and are tailored to support client needs in dynamic sectors.
Capabilities
Technical Support (Tier 1/2)
Inbound Customer Support
Outbound Telesales & Retention
Industries Served
The company serves clients in automotive, financial services, technology, and telecom. It has experience supporting global enterprises with services aligned to industry-specific requirements, ensuring seamless integration with existing systems and processes.
Unique Stregths
Aditya Birla Minacs is known for its extensive international footprint and diverse service delivery methods, offering clients flexibility in operations. Its approach includes a commitment to innovation and sustainability, which helps deliver consistent and high-quality service at scale.
Delivery Footprint
Headquartered in India, the company operates using an offshore, nearshore, and onshore delivery model. It serves clients across multiple countries, with teams working in remote, hybrid, and on-site environments depending on client needs.
Certifications
No items found.
Verticals
Telecommunications & Media
Banking & Financial Services
Technology & SaaS
Government & Public Sector
Clients
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What's the main service provided by
Aditya Birla Minacs World Wide Ltd
?
Aditya Birla Minacs World Wide Ltd specializes in delivering customer experience and contact center solutions. Their offerings include technical support at both Tier 1 and Tier 2 levels, as well as inbound customer support and outbound telesales with a focus on customer retention. This diverse range of services is designed to cater to various client needs across multiple communication channels, ensuring a comprehensive approach to customer engagement.
What additional services does
Aditya Birla Minacs World Wide Ltd
provide?
In addition to its primary focus on customer experience and contact center services, Aditya Birla Minacs World Wide Ltd also offers finance and accounting solutions. This extension of service capabilities allows the company to provide a more comprehensive suite of support that addresses additional client needs across various operational areas.
When was
Aditya Birla Minacs World Wide Ltd
founded?
Established in 1857, Aditya Birla Minacs World Wide Ltd has been in operation for over 166 years. This long-standing presence in the industry showcases the company’s resilience and adaptability in providing customer experience solutions and support services.
What industry verticals does
Aditya Birla Minacs World Wide Ltd
serve?
Aditya Birla Minacs World Wide Ltd serves a variety of industries, focusing on Telecommunications & Media, Banking & Financial Services, Technology & SaaS, as well as the Government & Public Sector. This broad industry engagement allows the company to tailor its services to meet the specific needs and challenges of diverse sectors.
What delivery model does
Aditya Birla Minacs World Wide Ltd
offer?
Aditya Birla Minacs World Wide Ltd employs a versatile delivery model that includes offshore, nearshore, and onshore options. Offshore services involve operations conducted from a different country, often to reduce costs; nearshore services are similar but occur in neighboring countries, providing some benefits of proximity; while onshore services are delivered within the same country as the client. This flexible approach enables the company to meet varying client requirements and preferences effectively.
How many employees and/or seats does
Aditya Birla Minacs World Wide Ltd
have?
The company boasts a workforce of over 10,000 employees, reflecting its substantial capacity to manage client demands and support operations across multiple regions. This large team enables Aditya Birla Minacs to deliver high-quality services at scale.
Can
Aditya Birla Minacs World Wide Ltd
be considered a good service provider for startups?
Adjectus Services Pvt Ltd can be a valuable partner for startups looking for back-office support. With its range of services including accounts payable, procurement administration, and process automation, startups can benefit from scalable solutions that help streamline operations. Additionally, the company’s hybrid delivery model offers flexibility that can cater to the evolving needs of new businesses.
Can
Aditya Birla Minacs World Wide Ltd
be considered a good service provider for SMBs?
Aditya Birla Minacs World Wide Ltd can be a strong service provider for small and medium businesses (SMBs) due to its diverse service portfolio and significant workforce. The company’s ability to deliver services through various models—offshore, nearshore, and onshore—provides SMBs with the flexibility needed to scale operations as they grow, making it a viable partner for their evolving needs.
Can
Aditya Birla Minacs World Wide Ltd
be considered a good service provider for enterprises?
Aditya Birla Minacs World Wide Ltd is well-positioned to serve enterprises and large companies, thanks to its substantial workforce and extensive service offerings. The company’s experience across multiple industries, combined with its ability to provide tailored solutions through different delivery models, ensures that it can meet the complex demands of large organizations effectively.
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