Adept Technologies
Customer Experience and Contact Center
Adept Technologies Limited is a dynamic BPO company that provides customer experience and contact center solutions for education, technology, and entertainment sectors, known for its innovative digital transformation strategies.
Size
Private
Mission
To help clients embrace agility and innovation while creating meaningful employment opportunities through technology-driven services.
About
Adept Technologies Limited offers customer experience and contact center solutions along with analytics, software engineering, and marketing operations for clients in education, technology, and gaming. The company operates using a hybrid delivery model and supports clients across various regions.
It is recognized for its responsiveness and flexibility, with a strong commitment to delivering high-quality services that foster growth and efficiency.
Services
Adept Technologies Limited provides customer experience and contact center solutions, supported by analytics, software engineering, and marketing operations. These services include email support, data annotation and labeling, audio transcription, content moderation, and cloud migration. Each solution is tailored to meet the unique needs of clients, enhancing their operational efficiency and customer satisfaction.
Capabilities
Email Support
Data Annotation & Labelling
Audio Transcription & Speech Labelling
Content Moderation
Cloud Migration & Management
Web Development
Market & Competitive Intelligence
Industries Served
The company serves clients in education, technology, and gaming sectors. It has experience supporting diverse businesses with services aligned to industry-specific requirements and technology platforms, ensuring effective integration and support.
Unique Stregths
Adept Technologies is known for its innovative approach to digital transformation, offering clients tailored solutions that drive efficiency and impact. Its operational practices emphasize flexibility and responsiveness, enabling the company to adapt to evolving client needs and deliver consistent quality at scale.
Delivery Footprint
Headquartered in Nairobi, Kenya, the company operates using a hybrid delivery model. It serves clients across multiple regions, with teams working in both remote and on-site environments depending on client requirements.
Certifications
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Verticals
Education & EdTech
Technology & SaaS
Gaming & Entertainment
Clients
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What's the main service provided by
Adept Technologies
?
Adept Technologies offers comprehensive customer experience and contact center solutions, focusing on enhancing client interactions and satisfaction. Their service suite includes email support, data annotation and labeling, audio transcription and speech labeling, content moderation, and cloud migration. Each service is designed to cater to the distinct requirements of clients, thereby improving their operational efficiency.
What additional services does
Adept Technologies
provide?
In addition to their core services, Adept Technologies provides an array of supplementary offerings that include analytics and data services, software engineering and product development, as well as marketing operations. These additional capabilities further enhance their ability to support clients in achieving their business objectives.
When was
Adept Technologies
founded?
Adept Technologies was established in 2006, marking its entry into the business process outsourcing landscape. With over 17 years of experience, the company has developed a robust foundation in providing technology-driven services, continually adapting to meet the evolving needs of its clients.
What industry verticals does
Adept Technologies
serve?
Adept Technologies serves a diverse range of industries, specifically focusing on Education & EdTech, Technology & SaaS, and Gaming & Entertainment. This targeted approach allows them to tailor their services to meet the unique demands of each sector, ensuring effective support and integration.
What delivery model does
Adept Technologies
offer?
Adept Technologies employs a hybrid delivery model, which combines onshore, nearshore, and offshore resources to optimize service delivery. This approach allows the company to flexibly allocate teams based on client needs, ensuring that they can effectively respond to varying requirements while maintaining high standards of quality and responsiveness.
How many employees and/or seats does
Adept Technologies
have?
Can
Adept Technologies
be considered a good service provider for startups?
Adept Technologies can be a valuable partner for startups seeking to establish their customer support framework. Their flexible service offerings and hybrid delivery model allow startups to scale their operations without the need for significant upfront investment in infrastructure. This adaptability is particularly beneficial for new businesses looking to navigate the challenges of growth while ensuring quality customer interactions.
Can
Adept Technologies
be considered a good service provider for SMBs?
For small and medium-sized businesses (SMBs), Adept Technologies presents a compelling option due to its scalable service offerings and commitment to flexibility. The company’s extensive experience across various sectors equips them to support SMBs in enhancing their operational processes, ultimately aiding in their growth and efficiency. By leveraging tailored solutions, Adept can help SMBs compete effectively in their respective markets.
Can
Adept Technologies
be considered a good service provider for enterprises?
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