Adentcom
Customer Experience and Contact Center
Adentcom is a nearshore outsourcing firm that provides customer experience and contact center solutions for diverse industries, known for its people-oriented culture and commitment to exceptional service.
Size
11-50
Private
Mission
To help businesses focus on growth by providing exceptional customer experiences across all interactions.
About
Adentcom offers customer experience and contact center solutions along with back-office operations and lead generation services for clients in technology, automotive, healthcare, and more. The company operates using a nearshore model and supports North American businesses.
It is recognized for its strong employee culture, with a focus on delivering high-quality customer experiences through a well-trained and motivated workforce.
Services
Adentcom provides customer experience and contact center solutions, supported by technical support, business process outsourcing, and lead generation services. These services cover multichannel interactions, including calls, live chats, and emails, tailored to support businesses in optimizing their operations and enhancing customer retention.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Lead Research & List Building
Market & Competitive Intelligence
Data Entry & Data Processing
Customer & Marketing Analytics
Industries Served
The company serves clients in technology, automotive, real estate, education, healthcare, and various other sectors. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring effective communication and customer engagement.
Unique Stregths
Adentcom is known for its people-oriented culture, emphasizing employee satisfaction and motivation, which translates into positive customer experiences. Its approach includes comprehensive training programs and a commitment to creating a fun and engaging work environment, ensuring high agent retention and service consistency.
Delivery Footprint
Headquartered in Monterrey, Mexico, the company operates using a nearshore delivery model. It serves clients across North America, with teams working in a hybrid environment to meet diverse client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Healthcare & Life Sciences
Retail & e-Commerce
Technology & SaaS
Telecommunications & Media
Gaming & Entertainment
Energy & Utilities
Manufacturing & Industrial
Government & Public Sector
Education & EdTech
Real Estate & Property Management
Non-Profit & NGOs
Travel Hospitality & Leisure
Logistics Transport & Supply-Chain
Clients
BBVA Leasing
Credito Real
Arrendomovil de Mexico
Banorte
AMAVE
What's the main service provided by
Adentcom
?
Adentcom specializes in delivering comprehensive customer experience and contact center solutions. Their offerings include essential services such as inbound customer support and technical support across Tier 1 and Tier 2 levels. Additionally, they provide lead research and list building, market and competitive intelligence, as well as data entry and processing. Their expertise extends to customer and marketing analytics, ensuring that businesses can optimize their interactions and enhance customer satisfaction.
What additional services does
Adentcom
provide?
In addition to their primary services, Adentcom also offers a suite of other capabilities that include back-office operations and sales and lead-generation services. This expanded portfolio enables them to support clients with various operational needs beyond customer interaction.
When was
Adentcom
founded?
Established in 2013, Adentcom has been operating for over a decade, focusing on providing high-quality customer experience solutions. Since its inception, the company has been dedicated to helping businesses improve their customer interactions and operational efficiency.
What industry verticals does
Adentcom
serve?
Adentcom serves a diverse range of industries, including Banking & Financial Services, Insurance, Healthcare & Life Sciences, Retail & e-Commerce, Technology & SaaS, Telecommunications & Media, Gaming & Entertainment, Travel, Hospitality & Leisure, Logistics, Transport & Supply-Chain, Energy & Utilities, Manufacturing & Industrial, Government & Public Sector, Education & EdTech, Real Estate & Property Management, and Non-Profit & NGOs.
What delivery model does
Adentcom
offer?
Adentcom utilizes a nearshore delivery model, which means they provide services from a nearby country, in this case, Mexico, to clients primarily located in North America. This approach allows for better communication, time zone alignment, and cultural understanding, enhancing collaboration and efficiency in service delivery.
How many employees and/or seats does
Adentcom
have?
Adentcom has a workforce consisting of between 11 and 50 employees. This size allows the company to maintain a close-knit culture while providing personalized services tailored to client needs.
Can
Adentcom
be considered a good service provider for startups?
Adentcom's service offerings and flexible delivery model make it a suitable provider for startups looking to establish their customer experience strategies. With a focus on tailored solutions and a strong emphasis on employee training and satisfaction, startups can benefit from the personalized attention that a smaller provider like Adentcom can offer. Their experience across multiple industries also positions them well to adapt their services to the unique challenges faced by new businesses.
Can
Adentcom
be considered a good service provider for SMBs?
Adentcom is an excellent choice for small and medium-sized businesses (SMBs) seeking to enhance their customer support operations. With a range of services designed to grow with the business, including customer experience management and lead generation, they provide the flexibility that SMBs need to scale their operations effectively. Their commitment to fostering a strong employee culture further ensures that SMBs receive high-quality service that can drive customer loyalty and retention.
Can
Adentcom
be considered a good service provider for enterprises?
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