Ad Hoc Customer Care Center
Customer Experience and Contact Center
Ad Hoc is a digital services company that provides customer experience and contact center solutions for government and public sector clients, known for its expertise in user-centered design and efficient service delivery.
Size
201-500
Private
50m-100m
Mission
To empower organizations to deliver digital services that promote the general welfare by assembling skilled teams to tackle the right problems and ensure effective software delivery.
About
Ad Hoc offers customer experience and contact center solutions along with CX consulting, journey mapping, and process assessment for clients in government and public sectors. The company operates using a flexible collaboration model and supports various stakeholders including developers and internal teams.
It is recognized for its commitment to user-centered design, with a strong focus on improving public services through technology and enhancing customer interactions across all channels.
Services
Ad Hoc provides customer experience and contact center solutions supported by CX consulting, journey mapping, and process assessment. These services cover multi-channel customer interactions and are tailored to support government agencies in delivering effective public services.
Capabilities
CX Consulting & Journey Mapping
Process Assessment & Transition Management
Benchmarking & Cost Optimisation
Industries Served
The company serves clients in government and public sectors. It has experience supporting federal agencies with services aligned to the unique requirements of public service delivery and technology platforms.
Unique Stregths
Ad Hoc is known for its expertise in user-centered design and collaboration with government partners, offering clients a holistic approach to service delivery. Its methodology emphasizes continuous improvement and alignment of internal processes to enhance customer experiences.
Delivery Footprint
Headquartered in McLean, Virginia, the company operates using a flexible collaboration model. It serves clients across the federal government, with teams working in hybrid environments to meet diverse client needs.
Certifications
No items found.
Verticals
Government & Public Sector
Clients
No items found.
What's the main service provided by
Ad Hoc Customer Care Center
?
Ad Hoc Customer Care Center specializes in delivering customer experience and contact center solutions. The company also provides a range of consulting services, including CX consulting and journey mapping, as well as process assessment and transition management. This comprehensive offering is designed to assist organizations, particularly in the government sector, in optimizing their customer interactions across multiple channels.
What additional services does
Ad Hoc Customer Care Center
provide?
In addition to its main offerings, Ad Hoc Customer Care Center provides a variety of supplementary services including back-office operations and IT infrastructure management. This extended service portfolio allows them to support clients with comprehensive solutions that encompass both customer interaction and backend support.
When was
Ad Hoc Customer Care Center
founded?
Ad Hoc Customer Care Center was established in 1996, making it a well-established player in the BPO industry with over 27 years of experience. The company's longevity reflects its adaptability and commitment to enhancing customer experience through innovative solutions.
What industry verticals does
Ad Hoc Customer Care Center
serve?
Ad Hoc Customer Care Center focuses primarily on serving the Government & Public Sector. This specialization allows them to tailor their services to meet the unique demands of public service delivery, ensuring that they effectively support federal agencies in their operational needs.
What delivery model does
Ad Hoc Customer Care Center
offer?
How many employees and/or seats does
Ad Hoc Customer Care Center
have?
The company employs between 201 and 500 professionals, indicating a robust workforce capable of supporting various projects and client needs. This size allows Ad Hoc to maintain a balance between personalized service and scalability.
Can
Ad Hoc Customer Care Center
be considered a good service provider for startups?
Adam & Eve Inc can be a suitable service provider for startups, especially those looking for tailored customer support and operational solutions. Their commitment to personalized service means that startups can benefit from focused attention, which is often crucial in the early stages of business development. Additionally, their offshore delivery model can offer cost-effective solutions that align well with the budget constraints typically faced by new businesses.
Can
Ad Hoc Customer Care Center
be considered a good service provider for SMBs?
Ad Hoc Customer Care Center can be a valuable partner for small and medium businesses, especially those seeking expertise in customer experience and operational processes. With a flexible collaboration model and a strong emphasis on user-centered design, the company can help SMBs improve their customer interactions and optimize their service delivery.
Can
Ad Hoc Customer Care Center
be considered a good service provider for enterprises?
Ad Hoc Customer Care Center is well-equipped to serve enterprises and large organizations, particularly in the public sector. Their experience with federal agencies and commitment to user-centered design positions them as a reliable partner for large-scale projects that require sophisticated solutions and a deep understanding of complex operational needs.
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