Aczel Info Services
Customer Experience and Contact Center
Aczel Info Services is a performance-driven BPO solutions provider that provides customer experience and contact center services for various sectors, known for its commitment to innovation and client success.
Size
11-50
Private
Mission
To be an innovation-driven partner committed to sustainability and delivering business value.
About
Aczel Info Services offers customer experience and contact center services along with HR, recruitment, and payroll solutions for clients in multiple sectors. The company operates using an offshore delivery model and supports businesses seeking to enhance their operational efficiency.
It is recognized for its customized solutions and strong process frameworks, with a dedicated team of professionals focused on delivering high-quality service and sustainable business value.
Services
Aczel Info Services provides customer experience and contact center services, supported by HR, recruitment, and payroll solutions. These services include inbound customer support, outbound telesales, lead research, and technical support, tailored to support client needs in enhancing operational efficiency and profitability.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Lead Research & List Building
Data Entry & Data Processing
Technical Support (Tier 1/2)
Customer & Marketing Analytics
Web Development
Social Media Management
Industries Served
The company serves clients in various sectors, including IT services, business services, and product promotion. It has experience supporting businesses that require comprehensive BPO solutions aligned with industry-specific requirements and technology platforms.
Unique Stregths
Aczel Info Services is known for its commitment to sustainability and innovation, offering clients customized technology and strong process frameworks. Its approach emphasizes accountability and long-term client relationships, ensuring consistent delivery of high-quality services.
Delivery Footprint
Headquartered in Mysore, Karnataka, the company operates using an offshore delivery model. It serves clients across various geographies, with a team of dedicated professionals working to meet diverse client needs.
Certifications
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Verticals
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Clients
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What's the main service provided by
Aczel Info Services
?
Aczel Info Services specializes in enhancing customer experience and operates a contact center that offers a variety of services. Their primary focus includes inbound customer support and outbound telesales, along with lead research, data entry, and technical support at various tiers. Additional offerings such as customer and marketing analytics, web development, and social media management further demonstrate their commitment to addressing diverse client needs effectively.
What additional services does
Aczel Info Services
provide?
Beyond their core offerings in customer experience and contact center services, Aczel Info Services provides a broad array of additional solutions. These include HR recruitment and payroll management, marketing operations, and sales lead-generation services, as well as IT infrastructure and managed services. This extensive service portfolio allows the company to meet various business needs across different sectors.
When was
Aczel Info Services
founded?
Aczel Info Services was established in 2011, marking over a decade of experience in the business process outsourcing industry. Since its inception, the company has focused on delivering quality services and innovative solutions to its clients, positioning itself as a reliable partner across various sectors.
What industry verticals does
Aczel Info Services
serve?
What delivery model does
Aczel Info Services
offer?
Aczel Info Services operates on an offshore delivery model, which means that their services are provided from a location outside of the client's home country. This approach allows the company to offer cost-effective solutions while maintaining high-quality service standards. By leveraging a dedicated team located in India, Aczel Info Services can efficiently cater to the needs of clients around the globe.
How many employees and/or seats does
Aczel Info Services
have?
Aczel Info Services has a workforce ranging from 11 to 50 employees. This size enables them to maintain a close-knit team, ensuring personalized service and attention to client requirements while remaining agile enough to adapt to changing business landscapes.
Can
Aczel Info Services
be considered a good service provider for startups?
Aczel Info Services can be a valuable partner for startups looking for reliable business process outsourcing solutions. With a focus on personalized service, their relatively smaller team size allows for more tailored interactions, which can be crucial for emerging businesses. Additionally, their offshore delivery model can provide cost-effective solutions, helping startups manage their budgets while accessing quality services.
Can
Aczel Info Services
be considered a good service provider for SMBs?
Aczel Info Services is well-positioned to support small and medium-sized businesses with its range of services and commitment to operational efficiency. Their ability to offer customized solutions and flexible service options makes them a strong choice for SMBs looking to enhance their operational capabilities without the overhead of larger providers. This can facilitate growth and scalability for businesses in various stages of development.
Can
Aczel Info Services
be considered a good service provider for enterprises?
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