Acuity Technologies
Back-Office Operations
Acuity BPO is a nearshore outsourcing firm that provides back-office operations for banking, financial services, retail, and technology sectors, known for its customized solutions and operational efficiency.
Size
501-1K
Private
Mission
To deliver innovative solutions for significant medical conditions.
About
Acuity BPO offers back-office operations along with customer experience and contact center services, finance and accounting, and HR, recruitment, and payroll for clients in banking, financial services, retail, and technology. The company operates using a nearshore model and supports clients primarily in North America.
It is recognized for its tailored solutions, with a focus on streamlining business operations and enhancing productivity through skilled professionals and advanced technology.
Services
Acuity BPO provides back-office operations supported by customer experience and contact center services, finance and accounting, and HR, recruitment, and payroll. These services include data entry, payroll processing, inbound customer support, and outbound telesales, tailored to support various client needs and enhance operational efficiency.
Capabilities
Data Entry & Data Processing
Payroll Processing
Inbound Customer Support
Outbound Telesales & Retention
Lead Research & List Building
Appointment Setting
Industries Served
The company serves clients in banking and financial services, retail and e-commerce, and technology and SaaS sectors. It has experience supporting a diverse range of clients, including startups and established firms, with services aligned to industry-specific requirements.
Unique Stregths
Acuity BPO is known for its customized service delivery, offering clients a technology-driven approach that emphasizes operational efficiency. Its focus on nearshore outsourcing allows for cost reduction and enhanced service standards, ensuring high-quality support tailored to client demands.
Delivery Footprint
Headquartered in Belize, the company operates using a nearshore delivery model. It serves clients across North America, with teams working in hybrid environments to meet specific client needs.
Certifications
ISO
ISTQB
Verticals
Banking & Financial Services
Retail & e-Commerce
Technology & SaaS
Clients
No items found.
What's the main service provided by
Acuity Technologies
?
Acuity Technologies primarily specializes in back-office operations, offering a suite of services designed to enhance operational efficiency. Their core offerings include data entry and processing, payroll management, inbound customer support, outbound telesales and retention, lead research and list building, as well as appointment setting. This comprehensive range of services aims to address the diverse needs of their clients, streamlining processes and improving productivity.
What additional services does
Acuity Technologies
provide?
In addition to their primary back-office operations, Acuity Technologies provides a range of other services, including customer experience and contact center operations, finance and accounting support, as well as HR recruitment and payroll processing. This extensive service portfolio ensures that they can meet various business needs beyond just their main offerings.
When was
Acuity Technologies
founded?
What industry verticals does
Acuity Technologies
serve?
Acuity Technologies serves a variety of industries, including Banking & Financial Services, Retail & e-Commerce, and Technology & SaaS. This diverse focus allows them to tailor their services to meet the specific demands and challenges faced by businesses in these sectors.
What delivery model does
Acuity Technologies
offer?
Acuity Technologies employs a nearshore delivery model, which allows them to provide services from locations close to their primary client base in North America. This approach combines the benefits of geographic proximity with the cost advantages of outsourcing, ensuring efficient communication and high-quality service delivery.
How many employees and/or seats does
Acuity Technologies
have?
Acuity Technologies has a workforce that falls within the range of 501 to 1,000 employees. This sizeable team enables the company to offer scalable solutions and maintain a high level of service quality for their diverse client base.
Can
Acuity Technologies
be considered a good service provider for startups?
Acuity Technologies can be a suitable service provider for startups, particularly those in the banking, retail, or technology sectors. Their tailored solutions and expertise in back-office operations can help new businesses streamline their processes and establish efficient operational frameworks from the outset. The nearshore delivery model also allows for effective collaboration, which is crucial for startups looking to scale quickly while managing costs.
Can
Acuity Technologies
be considered a good service provider for SMBs?
Acuity Technologies is well-positioned to support small and medium-sized businesses with their flexible service offerings and scalable solutions. Their extensive experience across various industries means they can adapt their services to meet the evolving needs of SMBs as they grow. This adaptability, combined with a focus on operational efficiency, makes Acuity a valuable partner for businesses looking to enhance their productivity and customer engagement.
Can
Acuity Technologies
be considered a good service provider for enterprises?
Acuity Technologies is a strong contender for enterprises and large companies seeking reliable outsourcing solutions. With a workforce in the hundreds and certifications like ISO and ISTQB, they demonstrate a commitment to quality and industry standards. Their nearshore delivery model not only ensures effective communication but also provides the necessary flexibility to meet the complex demands of larger organizations.
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