actsupport
Customer Experience and Contact Center
ACT! is a customer relationship management platform that provides customer experience and contact center solutions for healthcare and life sciences, known for its integrated marketing automation and extensive user base.
Size
1-10
Private
Mission
To empower small and mid-sized businesses with tools to manage contacts, automate marketing, and foster customer relationships for growth and efficiency.
About
ACT! offers customer experience and contact center solutions along with technical support and managed IT services for clients in healthcare and life sciences. The company operates using an onshore and nearshore model and supports small to mid-sized businesses.
It is recognized for its robust CRM capabilities, with a focus on empowering businesses to manage customer relationships effectively and enhance operational efficiency.
Services
ACT! provides customer experience and contact center solutions supported by technical support and managed IT services. These services include inbound customer support, claims processing, and tiered technical assistance, tailored to support the unique needs of healthcare and life sciences clients.
Capabilities
Technical Support (Tier 1/2)
Inbound Customer Support
Claims Processing
Industries Served
The company serves clients in healthcare and life sciences. It has experience supporting small and mid-sized businesses with services aligned to industry-specific requirements and technology platforms such as Microsoft SQL Server and .NET Framework.
Unique Stregths
ACT! is known for its integrated marketing automation and extensive user base, offering clients a comprehensive suite of tools to manage contacts and automate marketing efforts. Its approach includes a focus on compliance excellence and a commitment to customer satisfaction, ensuring reliable service delivery.
Delivery Footprint
Headquartered in Dallas, Texas, the company operates using an onshore and nearshore delivery model. It serves clients across North America, with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Clients
No items found.
What's the main service provided by
actsupport
?
ACT! specializes in delivering customer experience and contact center solutions, focusing on enhancing client interactions and satisfaction. Their service offerings include inbound customer support, tiered technical support, and claims processing, all tailored to meet the specific needs of clients in the healthcare and life sciences sectors.
What additional services does
actsupport
provide?
When was
actsupport
founded?
Founded in 2001, ACT! has been in operation for over 22 years. The company began its journey with a vision to empower businesses by providing comprehensive customer support solutions and has since evolved to serve a diverse clientele.
What industry verticals does
actsupport
serve?
ACT! primarily serves the Healthcare & Life Sciences industry. This focus allows them to tailor their services to the unique requirements and challenges faced by clients within this sector.
What delivery model does
actsupport
offer?
ACT! employs both onshore and nearshore delivery models to provide their services. Onshore delivery means that services are provided from within the same country as the client, ensuring ease of communication and support. Nearshore delivery involves operating from a nearby country, allowing for cost-effectiveness while maintaining a level of proximity that facilitates collaboration and oversight.
How many employees and/or seats does
actsupport
have?
ACT! operates with a small workforce, comprising between 1 to 10 employees. This size allows for a close-knit team dynamic, fostering a personalized approach to client interactions and service delivery.
Can
actsupport
be considered a good service provider for startups?
While ACT! is a small company, it possesses a strong focus on customer experience and support services that can be beneficial for startups. Their tailored solutions in contact center operations and technical support can help new businesses establish efficient customer relations from the outset. However, startups should consider their specific needs and whether a smaller provider can scale as rapidly as required.
Can
actsupport
be considered a good service provider for SMBs?
ACT! is particularly well-suited for small and medium-sized businesses (SMBs). With their comprehensive suite of customer support services and a commitment to empowering these businesses, ACT! offers the tools and expertise necessary for growth and operational efficiency. Their focus on personalized service means that SMBs can receive tailored support that aligns with their unique challenges and objectives.
Can
actsupport
be considered a good service provider for enterprises?
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