Activus Connect
Customer Experience and Contact Center
Activus Connect is a leading provider of customer experience outsourcing that provides SmartVirtual™ solutions for financial services, utilities, insurance, healthcare, and travel & hospitality, known for its remote-based workforce and commitment to human connection.
Size
501-1K
Private
10m-50m
Mission
To reimagine customer experience by empowering remote ambassadors to build genuine, positive relationships with customers.
About
Activus Connect offers customer experience outsourcing along with CX consulting and journey mapping for clients in financial services, utilities, insurance, healthcare, and travel & hospitality. The company operates using an onshore delivery model and supports clients across the continental United States and Puerto Rico.
It is recognized for its focus on employee empowerment and community engagement, with a remote workforce that fosters local connections and genuine customer interactions.
Services
Activus Connect provides customer experience outsourcing supported by CX consulting and journey mapping. These services cover inbound customer support and multichannel engagement, tailored to support clients' needs for high-quality customer care.
Capabilities
Inbound Customer Support
CX Consulting & Journey Mapping
Industries Served
The company serves clients in financial services, utilities, insurance, healthcare, and travel & hospitality. It has experience supporting various organizations with services aligned to industry-specific requirements and technology platforms that enhance customer interactions.
Unique Stregths
Activus Connect is known for its remote-based workforce and commitment to human connection, offering clients localized support through ambassadors in 48 states and Puerto Rico. Its approach includes empowering ambassadors to build genuine relationships with customers, ensuring positive experiences and high employee satisfaction.
Delivery Footprint
Headquartered in Orlando, FL, the company operates using an onshore delivery model. It serves clients across the continental United States and Puerto Rico, with teams working remotely to provide flexibility and local expertise.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Healthcare & Life Sciences
Energy & Utilities
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
Activus Connect
?
Activus Connect specializes in delivering exceptional customer experience outsourcing, primarily focusing on customer support and contact center services. In addition to these core offerings, the company provides CX consulting and journey mapping, which helps clients better understand and enhance their customer interactions, ensuring that all engagement is tailored to meet specific needs.
What additional services does
Activus Connect
provide?
In addition to its primary focus on customer experience outsourcing, Activus Connect also provides analytics and data services. This capability enhances their service offerings by allowing clients to leverage insights gathered from customer interactions, ultimately improving decision-making and customer relationship management.
When was
Activus Connect
founded?
Activus Connect was established in 2018, marking its entry into the customer experience outsourcing industry. As of 2024, the company has been in operation for approximately six years, during which it has developed a strong reputation for its innovative approaches to customer engagement and support.
What industry verticals does
Activus Connect
serve?
Activus Connect serves a diverse range of industries, including Banking & Financial Services, Insurance, Healthcare & Life Sciences, Energy & Utilities, Travel, and Hospitality & Leisure. This broad focus allows the company to tailor its services to meet the unique demands and challenges of each sector effectively.
What delivery model does
Activus Connect
offer?
Activus Connect employs an onshore delivery model, meaning that its services are primarily provided from within the United States. This approach ensures that the company can offer localized support while maintaining high-quality service delivery. Onshore delivery typically allows for better communication and alignment with clients' needs, as teams are situated within the same geographical and cultural context.
How many employees and/or seats does
Activus Connect
have?
Activus Connect has a workforce ranging from 501 to 1,000 employees. This size allows the company to maintain a balance between personalized service and scalability, enabling them to meet the demands of various clients while fostering a community-oriented work environment.
Can
Activus Connect
be considered a good service provider for startups?
Can
Activus Connect
be considered a good service provider for SMBs?
Can
Activus Connect
be considered a good service provider for enterprises?
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