Active Telesource
Customer Experience and Contact Center
Active TeleSource is a trusted BPO provider that delivers customer experience and contact center solutions for regulated industries, known for its commitment to security and compliance.
Size
201-500
Private
Mission
About
Active TeleSource offers customer experience and contact center solutions along with inbound customer support and technical assistance for clients in healthcare, telecommunications, energy, government, and financial services. The company operates using an onshore and nearshore delivery model and supports clients across the United States.
It is recognized for its innovative technology-driven services, with a strong focus on security and compliance in all customer interactions.
Services
Active TeleSource provides customer experience and contact center solutions supported by inbound customer support and technical assistance. These services include custom application development, automation and RPA enablement, and billing and invoicing, tailored to support the unique needs of clients in regulated industries.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Custom Application Development
Automation & RPA Enablement
Billing & Invoicing
Industries Served
The company serves clients in healthcare and life sciences, telecommunications and media, energy and utilities, government and public sector, and banking and financial services. It has experience supporting organizations that require high security and compliance standards, utilizing technology platforms that enhance operational efficiency.
Unique Stregths
Active TeleSource is known for its commitment to security and compliance, offering clients innovative, technology-driven solutions that improve customer engagement. Its approach includes continuous communication with clients and a focus on enhancing customer satisfaction, ensuring consistency and quality across all service interactions.
Delivery Footprint
Headquartered in Milwaukie, Oregon, the company operates using an onshore and nearshore delivery model. It serves clients across the United States, with teams working in hybrid environments to meet diverse client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Telecommunications & Media
Energy & Utilities
Government & Public Sector
Banking & Financial Services
Clients
No items found.
What's the main service provided by
Active Telesource
?
Active Telesource specializes in providing customer experience and contact center solutions. Their service offerings encompass inbound customer support and technical assistance, supplemented by custom application development, automation and RPA enablement, as well as billing and invoicing. This comprehensive suite is designed to cater to the distinct needs of clients operating in regulated sectors.
What additional services does
Active Telesource
provide?
When was
Active Telesource
founded?
Active Telesource was established in 1997, marking over 26 years of experience in the customer service and contact center industry. Since its founding, the company has continually evolved to meet the changing demands of its clients and the broader market.
What industry verticals does
Active Telesource
serve?
Active Telesource serves a diverse range of industries, including Healthcare & Life Sciences, Telecommunications & Media, Energy & Utilities, Government & Public Sector, and Banking & Financial Services. This extensive industry focus allows the company to tailor its services to meet the specific needs and compliance standards of each sector.
What delivery model does
Active Telesource
offer?
Active Telesource utilizes an onshore and nearshore delivery model, which means they provide services both from within the United States and from nearby locations in other countries. This approach allows them to offer flexibility and cost-effective solutions while maintaining high-quality service standards.
How many employees and/or seats does
Active Telesource
have?
Active Telesource has a workforce comprising between 201 and 500 employees. This size enables the company to leverage a skilled team dedicated to providing quality customer support and innovative solutions tailored to their clients' needs.
Can
Active Telesource
be considered a good service provider for startups?
Can
Active Telesource
be considered a good service provider for SMBs?
Active Telesource can be a suitable service provider for small and medium businesses, particularly due to its flexible service offerings and commitment to customer satisfaction. With a range of solutions designed to enhance customer engagement, SMBs can benefit from the company's expertise in tailored support and technology-driven services.
Can
Active Telesource
be considered a good service provider for enterprises?
Active Telesource is well-positioned to serve enterprises and large companies, given its robust industry experience and reliable service delivery. The company's focus on security and compliance, combined with its innovative technology solutions, makes it a strong partner for larger organizations that require sophisticated customer support and operational efficiency.
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