Active Telesource specializes in providing customer experience and contact center solutions. Their offerings encompass a wide range of services including inbound customer support, technical support at both Tier 1 and Tier 2 levels, social media customer care, and quality assurance monitoring. Additionally, the company excels in customer experience consulting and journey mapping, voice-of-customer analytics, data entry, customer and marketing analytics, campaign management, and content moderation, all tailored to meet the unique requirements of their clients.

In addition to their primary focus on customer experience and contact center solutions, Active Telesource also offers services in software engineering and product development. This expanded portfolio allows them to support clients not only with customer service but also with technological solutions that enhance business operations.

Active Telesource was established in 1997, which means the company has been in operation for over 26 years. Since its inception, it has grown to become a trusted provider of customer experience solutions, continually adapting to meet the evolving needs of its clientele.

Active Telesource serves a variety of industries, including Healthcare & Life Sciences, Banking & Financial Services, Energy & Utilities, Telecommunications & Media, and Manufacturing & Industrial. This diverse industry focus allows them to cater to the specific needs and regulatory requirements of each sector.

Active Telesource employs a hybrid delivery model, utilizing both work-from-home/virtual and onshore methods. This approach allows them to leverage local talent while also providing the flexibility and scalability that remote work offers. Onshore delivery typically means services are provided from within the client's country, enhancing communication and compliance with local regulations.

Active Telesource has a workforce size ranging between 51 and 200 employees. This size indicates a team that is sufficiently scaled to handle various client needs while maintaining a level of personalized service and responsiveness unique to smaller organizations.

Active Telesource is well-positioned to support small and medium businesses (SMBs) with its comprehensive service offerings and flexible delivery model. Their experience in various industries allows them to tailor solutions that cater specifically to the unique challenges faced by SMBs, providing the necessary support for growth and customer retention. The company's commitment to quality and customer satisfaction further enhances its appeal to this segment.

While Active Telesource is primarily geared towards supporting SMBs, its robust service capabilities and focus on security and compliance make it a viable option for enterprises as well. The company’s certifications, such as PCI DSS, demonstrate its commitment to maintaining high operational standards, which is crucial for larger organizations. However, enterprises seeking a provider with extensive resources and a larger operational scale might find other options more suitable.