Acquire BPO
Customer Experience and Contact Center
Acquire BPO is a global business process outsourcing firm that provides customer experience and contact center solutions for various industries, known for its strategic operational footprint and commitment to quality service delivery.
Size
5K-10K
Private
over-1b
Mission
To empower businesses to thrive in the global market through seamless outsourcing solutions that deliver tangible results.
About
Acquire BPO offers customer experience and contact center solutions along with back-office operations and AI and data services for clients in banking, healthcare, telecommunications, and retail. The company operates using a global delivery model and supports clients across the United States, Australia, the Dominican Republic, and the Philippines.
It is recognized for its award-winning service quality, with a workforce of over 9,500 professionals dedicated to delivering innovative outsourcing solutions that empower businesses to thrive.
Services
Acquire BPO provides customer experience and contact center solutions, supported by back-office operations and AI and data services. These services cover inbound and outbound customer support via voice, chat, web, and email, and are tailored to support the entire customer experience lifecycle and administrative functions.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Industries Served
The company serves clients in banking and financial services, healthcare, telecommunications, and retail. It has experience supporting diverse clients with services aligned to industry-specific requirements and technology platforms, ensuring seamless integration and operational excellence.
Unique Stregths
Acquire BPO is known for its strategic global presence and commitment to quality service delivery, offering clients a flexible and innovative outsourcing experience. Its approach includes investing in automation and AI-driven solutions, which enhance service efficiency and effectiveness, helping clients achieve tangible results.
Delivery Footprint
Headquartered in Australia, the company operates using a global delivery model. It serves clients across the United States, Australia, the Dominican Republic, and the Philippines, with teams working in hybrid environments tailored to meet client needs.
Certifications
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Verticals
Banking & Financial Services
Healthcare & Life Sciences
Energy & Utilities
Insurance
Education & EdTech
Retail & e-Commerce
Telecommunications & Media
Travel Hospitality & Leisure
Logistics Transport & Supply-Chain
Clients
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What's the main service provided by
Acquire BPO
?
Acquire BPO specializes in providing customer experience and contact center solutions that encompass a range of services. This includes both inbound customer support and outbound telesales and retention, along with multilingual support. Their solutions are designed to enhance the entire customer lifecycle, ensuring that businesses receive comprehensive assistance tailored to their needs.
What additional services does
Acquire BPO
provide?
In addition to its primary offerings, Acquire BPO also provides back-office operations and AI and data services. These expanded capabilities enhance their service portfolio, allowing clients to benefit from innovative solutions that streamline operations and improve overall business efficiency.
When was
Acquire BPO
founded?
Acquire BPO was established in 2005, marking nearly two decades of experience in the outsourcing industry. Since its inception, the company has evolved significantly, growing its service offerings and expanding its global presence to better serve clients across various sectors.
What industry verticals does
Acquire BPO
serve?
Acquire BPO operates across a diverse range of industries, including Banking & Financial Services, Healthcare & Life Sciences, Energy & Utilities, Insurance, Logistics, Transport & Supply-Chain, Education & EdTech, Retail & e-Commerce, Telecommunications & Media, as well as Travel, Hospitality & Leisure. This broad industry focus enables the company to cater to specific needs and challenges faced by clients in these sectors.
What delivery model does
Acquire BPO
offer?
Acquire BPO employs a flexible delivery model that includes onshore, nearshore, offshore, and work-from-home/virtual options. Onshore refers to services provided within the same country as the client, while nearshore involves outsourcing to a neighboring country. Offshore services are delivered from distant countries, often to leverage cost advantages. This diverse approach allows Acquire BPO to tailor its operations to meet client needs effectively, ensuring quality and efficiency in service delivery.
How many employees and/or seats does
Acquire BPO
have?
Acquire BPO has a robust workforce comprising between 5,000 to 10,000 employees. This significant staff size positions the company to handle a variety of client demands efficiently and supports its commitment to delivering high-quality outsourcing solutions.
Can
Acquire BPO
be considered a good service provider for startups?
Acquire BPO can be a valuable partner for startups, particularly those looking to establish a strong customer service foundation from the outset. With their comprehensive customer experience solutions and flexibility in service delivery, startups can leverage Acquire BPO's expertise to optimize their operations without the overhead of building an in-house team.
Can
Acquire BPO
be considered a good service provider for SMBs?
For small and medium businesses, Acquire BPO presents a solid option for outsourcing needs. Their scalable service offerings and commitment to quality can support SMBs in enhancing their customer interactions and operational efficiency. The company’s experience across various industries enables them to provide tailored solutions that facilitate growth and adaptability.
Can
Acquire BPO
be considered a good service provider for enterprises?
Enterprises and large companies will find Acquire BPO to be a reliable service provider, capable of meeting complex outsourcing requirements. With a substantial workforce and a proven track record in multiple sectors, Acquire BPO offers sophisticated solutions designed to enhance operational efficiency and service quality. Their flexible delivery models and investment in technology further ensure that they can handle the demands of large-scale operations effectively.
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