Acquire Bpo
Customer Experience and Contact Center
Acquire BPO is a global business process outsourcing company that provides customer experience and contact center solutions for various industries, known for its award-winning service excellence and innovative technology.
Size
5K-10K
Private
over-1b
Mission
To empower businesses to create a thriving global community.
About
Acquire BPO offers customer experience and contact center solutions along with back-office operations and AI and data services for clients in telecommunications, banking, insurance, media, education, and retail. The company operates using an onshore and offshore delivery model and supports clients across the United States, the Dominican Republic, the Philippines, and Australia.
It is recognized for its commitment to innovation and flexibility, with a global workforce of over 9,500 professionals dedicated to delivering high performance and operational excellence.
Services
Acquire BPO provides customer experience and contact center solutions supported by back-office operations and AI and data services. These services cover the entire customer lifecycle, including inbound customer support and multilingual support, tailored to meet the specific needs of clients across various business functions.
Capabilities
Inbound Customer Support
Multilingual Support
Automation & RPA Enablement
Industries Served
The company serves clients in telecommunications, banking, insurance, media, education, and retail. It has extensive experience supporting businesses with services aligned to industry-specific requirements and technology platforms, ensuring seamless integration and operational efficiency.
Unique Stregths
Acquire BPO is known for its award-winning service excellence and innovative approach, offering clients flexible solutions that include customizable commercial models and advanced communication technology. Its operational practices focus on people development, process excellence, and maintaining compliance with regulatory standards.
Delivery Footprint
Headquartered in Melbourne, Victoria, Australia, the company operates using both onshore and offshore delivery models. It serves clients across multiple geographies, with teams working in remote, hybrid, and on-site environments depending on client needs.
Certifications
PCI DSS
SOC-1
SOC-2
Verticals
Banking & Financial Services
Insurance
Healthcare & Life Sciences
Retail & e-Commerce
Education & EdTech
Energy & Utilities
Telecommunications & Media
Travel Hospitality & Leisure
Logistics Transport & Supply-Chain
Clients
No items found.
What's the main service provided by
Acquire Bpo
?
Acquire BPO specializes in delivering customer experience and contact center solutions, complemented by back-office operations and advanced AI and data services. Their offerings encompass a range of support options, including inbound customer support and multilingual capabilities, designed to cater to the unique needs of various clients across different sectors.
What additional services does
Acquire Bpo
provide?
When was
Acquire Bpo
founded?
Acquire BPO was established in 2005 and, as of 2024, has been in operation for 19 years. Since its inception, the company has developed a robust presence in the business process outsourcing sector, establishing itself as a key player in customer experience and contact center solutions.
What industry verticals does
Acquire Bpo
serve?
Acquire BPO serves a diverse array of industries, including Banking & Financial Services, Insurance, Healthcare & Life Sciences, Retail & e-Commerce, Education & EdTech, Energy & Utilities, Logistics, Transport & Supply-Chain, Telecommunications & Media, Travel, and Hospitality & Leisure. This extensive industry focus allows them to tailor their services to meet the specific demands of various market sectors.
What delivery model does
Acquire Bpo
offer?
Acquire BPO employs a versatile delivery model that includes onshore, offshore, and work-from-home/virtual arrangements. This approach enables them to provide flexible solutions tailored to client needs, with onshore services typically offered within the client's home country, offshore services provided from different countries, and work-from-home options allowing for remote assistance. Such a model ensures that clients benefit from a broad talent pool while maintaining operational efficiency.
How many employees and/or seats does
Acquire Bpo
have?
Acquire BPO boasts a workforce ranging between 5,000 and 10,000 employees. This substantial team enables the company to effectively manage a wide variety of client needs and deliver high-quality customer experience services across multiple sectors.
Can
Acquire Bpo
be considered a good service provider for startups?
Acquirent can be an excellent service provider for startups, particularly those in the technology and SaaS spaces. Their experience in working with a range of businesses, including smaller enterprises, allows them to offer flexible and scalable sales solutions that can adapt as a startup grows. By providing tailored services that address the unique challenges faced by new businesses, Acquirent helps startups establish a solid sales foundation.
Can
Acquire Bpo
be considered a good service provider for SMBs?
For small and medium businesses, Acquire BPO presents an excellent service option thanks to its scalable solutions and extensive experience across various industries. Their ability to customize services to fit specific business needs, combined with their commitment to operational excellence, makes them a valuable partner for SMBs looking to grow. The flexible delivery methods offered by Acquire BPO further support businesses in adapting to market fluctuations while ensuring consistent service quality.
Can
Acquire Bpo
be considered a good service provider for enterprises?
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