Acierto Call Center
Customer Experience and Contact Center
Acierto Call Center is a leading provider that delivers customer experience and contact center solutions for small businesses, known for its bilingual support and high-quality service offerings.
Size
1K-5K
Private
Mission
To provide exceptional customer service and support.
About
Acierto Call Center offers customer experience and contact center solutions along with back-office operations and digital marketing services for clients in various industries. The company operates using a nearshore model and supports small businesses with annual revenues under $10 million.
It is recognized for its highly trained team and effective customer service strategies, with a focus on delivering tailored solutions that enhance client satisfaction.
Services
Acierto Call Center provides customer experience and contact center solutions, supported by back-office operations and digital marketing services. These services include inbound and outbound phone support, chat, ticket, email support, and additional offerings such as SEO and email marketing. Each solution is designed to meet the diverse needs of small businesses seeking reliable customer interaction and operational support.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Live Chat & Messaging Support
Email Support
Order Management & Fulfilment
Social Media Management
SEO & Website Optimisation
Content Creation & Localisation
Campaign Management
Email Marketing Production
Web Development
Industries Served
The company serves clients in consumer products, information technology, medical, and telecommunications sectors. It has experience supporting small businesses with services tailored to industry-specific requirements, ensuring effective communication and customer engagement.
Unique Stregths
Acierto Call Center is known for its commitment to exceptional customer service and a highly skilled workforce, offering clients a competitive edge in customer retention and sales. Its approach includes a focus on quality training and operational efficiency, which helps deliver consistent results across various service channels.
Delivery Footprint
Headquartered in Tijuana, Mexico, the company operates using a nearshore delivery model. It serves clients primarily in North America, with teams working in a collaborative environment to ensure seamless service delivery.
Certifications
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Verticals
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Clients
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What's the main service provided by
Acierto Call Center
?
Acierto Call Center specializes in customer experience and contact center solutions, offering a comprehensive suite of services designed to enhance client interactions. Their offerings include inbound customer support, outbound telesales and retention, live chat and messaging support, email support, order management, and fulfillment. Additionally, they provide social media management, SEO and website optimization, content creation and localization, campaign management, email marketing production, and web development, ensuring that businesses receive tailored support to meet their diverse needs.
What additional services does
Acierto Call Center
provide?
In addition to their primary offerings in customer experience and contact center solutions, Acierto Call Center also provides back-office operations and marketing operations. These additional services enhance their ability to support clients by managing essential business functions that contribute to overall operational efficiency.
When was
Acierto Call Center
founded?
Acierto Call Center was established in 2018, marking its entry into the customer service industry. As of 2024, the company has been operational for six years, during which it has built a reputation for providing exceptional customer service and support tailored to the needs of small businesses.
What industry verticals does
Acierto Call Center
serve?
What delivery model does
Acierto Call Center
offer?
Acierto Call Center utilizes a nearshore delivery model, which means they provide services from a nearby country, in this case, Mexico, to clients primarily in North America. This approach allows for effective communication and collaboration, as well as access to a skilled workforce while maintaining cost efficiencies associated with geographical proximity.
How many employees and/or seats does
Acierto Call Center
have?
Acierto Call Center employs between 1,000 and 5,000 individuals, reflecting a robust workforce that is capable of handling a wide range of customer interactions and operational tasks. This size enables the company to scale its services effectively to meet the needs of its clients.
Can
Acierto Call Center
be considered a good service provider for startups?
Can
Acierto Call Center
be considered a good service provider for SMBs?
Acierto Call Center is particularly well-suited to serve small and medium-sized businesses. With a focus on delivering tailored solutions and a strong commitment to exceptional customer service, the company helps these businesses enhance customer engagement and retention. Their nearshore delivery model allows for effective communication and operational support, making them a reliable partner for SMBs looking to grow and streamline their operations.
Can
Acierto Call Center
be considered a good service provider for enterprises?
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