Access One
IT Infrastructure and Managed Services
Access One is a business technology services provider that provides IT infrastructure and managed services for healthcare and life sciences, known for its commitment to delivering the #1 customer experience.
Size
51-200
Private
1m-10m
Mission
To deliver the highest quality customer experience in business technology and communication services.
About
Access One offers IT infrastructure and managed services along with cybersecurity, cloud solutions, and voice/data services for clients in healthcare and life sciences. The company operates using an onshore model and supports small to medium-sized businesses across the United States.
It is recognized for its award-winning customer experience, with a focus on simplifying complex technology solutions and building strong client relationships.
Services
Access One provides IT infrastructure and managed services supported by cybersecurity, cloud solutions, and voice/data services. These services cover a range of technology needs, including managed IT, network management, and disaster recovery, tailored to support business continuity and operational efficiency.
Capabilities
Technical Support (Tier 1/2)
Service Desk & IT Support
Network Monitoring & Management
Cybersecurity Operations (SOC)
Disaster Recovery & Backup
Cloud Migration & Management
IT Asset & Configuration Management
Voice-of-Customer (VOC) Analytics
Billing & Invoicing
Procurement Administration
Customer & Marketing Analytics
Industries Served
The company serves clients in healthcare and life sciences. It has experience supporting small to medium-sized businesses with services aligned to industry-specific requirements, particularly in managing IT infrastructure and communication systems.
Unique Stregths
Access One is known for its dedication to customer relationships and ethical business practices, offering clients a seamless integration of technology solutions. Its approach includes providing fully managed services that ensure smooth adoption and ongoing support for existing technologies.
Delivery Footprint
Headquartered in Chicago, Access One operates using an onshore delivery model. It serves clients across the United States, with teams committed to providing timely and effective IT support tailored to client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Clients
PBS
What's the main service provided by
Access One
?
Access One specializes in IT infrastructure and managed services, focusing on delivering comprehensive technology solutions to clients. Their offerings include a variety of sub-services such as Tier 1 and Tier 2 technical support, service desk and IT support, network monitoring and management, cybersecurity operations, disaster recovery and backup solutions, as well as cloud migration and management. Additionally, they provide IT asset and configuration management, voice-of-customer analytics, billing and invoicing, procurement administration, and customer and marketing analytics, ensuring a holistic approach to their clients' technology needs.
What additional services does
Access One
provide?
When was
Access One
founded?
Access One was established in 1993, marking over 30 years of experience in the industry as of 2024. Since its inception, the company has consistently evolved to meet the changing demands of technology and customer service, establishing a strong reputation in the IT and managed services sectors.
What industry verticals does
Access One
serve?
Access One primarily serves the healthcare and life sciences sectors, providing tailored technology solutions that meet the specific needs of these industries. Their focus on these verticals allows them to develop expertise and deliver specialized services that support the operational requirements of businesses in these fields.
What delivery model does
Access One
offer?
Access One employs an onshore delivery model, meaning their services are provided from within the United States rather than being outsourced to other countries. This approach ensures that clients receive timely and effective IT support, benefiting from local resources who understand the nuances of the U.S. market and can foster strong communication and relationship-building.
How many employees and/or seats does
Access One
have?
Access One has a workforce comprising between 51 to 200 employees. This size positions them well to offer personalized service while maintaining the capacity to handle a variety of client needs efficiently.
Can
Access One
be considered a good service provider for startups?
While Access One has a solid service offering, their primary focus on small to medium-sized businesses may make them less ideal for startups that require highly scalable solutions or extensive resources immediately. However, for startups in the healthcare and life sciences sectors that seek reliable IT support as they grow, Access One can provide valuable technology services and guidance to help establish a strong foundation.
Can
Access One
be considered a good service provider for SMBs?
Access One is an excellent service provider for small and medium-sized businesses (SMBs). With a strong portfolio of IT infrastructure and managed services, they are equipped to support the unique challenges that SMBs face, particularly in the healthcare and life sciences sectors. Their onshore delivery model ensures that clients receive prompt and tailored support, enhancing operational efficiency and enabling growth.
Can
Access One
be considered a good service provider for enterprises?
Access One's service model is primarily tailored for small to mid-sized businesses, which may limit their appeal to larger enterprises seeking highly scalable and sophisticated solutions. While they offer essential IT infrastructure and managed services, larger companies often require extensive resources, advanced certifications, and a broader range of offerings that may be beyond Access One's current capabilities.
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