Accedo Technologies
Customer Experience and Contact Center
Accedo Technologies is a technology company that provides customer experience and contact center solutions for healthcare, retail, and e-commerce, known for its bilingual customer interaction and innovative video technology services.
Size
1K-5K
Private
50m-100m
Mission
To help clients maintain and grow their relationships with customers by simplifying the complexity of the evolving video ecosystem.
About
Accedo Technologies offers customer experience and contact center solutions along with back-office operations and IT infrastructure services for clients in healthcare, retail, and e-commerce. The company operates using a nearshore model and supports clients primarily in the Americas.
It is recognized for its commitment to simplifying the video ecosystem, with a strong focus on innovation in video delivery and user experience design tailored for media companies and broadcasters.
Services
Accedo Technologies provides customer experience and contact center solutions, supported by back-office operations and IT infrastructure services. These services include inbound customer support, technical support, and digital marketing, delivered across multiple channels such as chat, email, and phone. Each solution is designed to help clients maintain and grow their customer relationships in a complex video ecosystem.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Technical Support (Tier 1/2)
Social Media Customer Care
Live Chat & Messaging Support
Email Support
Custom Application Development
Web Development
Content Creation & Localisation
SEO & Website Optimisation
Campaign Management
Sales Enablement Content
Lead Research & List Building
Cloud Migration & Management
Data-Centre Operations
Service Desk & IT Support
Industries Served
The company serves clients in healthcare, retail, and e-commerce. It has experience supporting various sectors with services aligned to industry-specific requirements, leveraging its bilingual workforce to enhance customer interactions.
Unique Stregths
Accedo Technologies is known for its innovative video technology services and bilingual customer interaction, offering clients a robust technology stack and strategic tools. Its approach includes reducing operational challenges and ensuring seamless integration of services, which helps deliver consistency and quality at scale.
Delivery Footprint
Headquartered in Masaya, Nicaragua, the company operates using a nearshore delivery model. It serves clients across the Americas, with teams working in hybrid environments to meet diverse client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Education & EdTech
Retail & e-Commerce
Technology & SaaS
Non-Profit & NGOs
Clients
No items found.
What's the main service provided by
Accedo Technologies
?
Accedo Technologies specializes in customer experience and contact center solutions, offering a comprehensive suite of services designed to enhance client interactions. Their core services include inbound customer support, outbound telesales and retention, multilingual assistance, and technical support across various tiers. Additionally, they provide social media customer care, live chat and messaging support, email support, as well as custom application and web development. Their expertise extends to content creation and localization, SEO and website optimization, campaign management, sales enablement content, lead research and list building, cloud migration and management, data center operations, and service desk and IT support.
What additional services does
Accedo Technologies
provide?
In addition to their primary focus on customer experience and contact center solutions, Accedo Technologies also provides a range of other services. These include finance and accounting, as well as HR recruitment and payroll services. This expanded portfolio allows them to support clients in various operational aspects, enhancing their overall service capability.
When was
Accedo Technologies
founded?
Established in 2007, Accedo Technologies has been in operation for over 16 years. Since its founding, the company has evolved significantly, focusing on enhancing customer relationships through innovative solutions in the complex video ecosystem.
What industry verticals does
Accedo Technologies
serve?
Accedo Technologies serves a diverse range of industries, including Healthcare & Life Sciences, Education & EdTech, Retail & e-Commerce, Technology & SaaS, and Non-Profit & NGOs. This wide industry focus allows them to tailor their services to meet the specific needs of each sector.
What delivery model does
Accedo Technologies
offer?
Accedo Technologies utilizes a nearshore delivery model, which involves providing services from locations close to the client's primary market. This approach allows for time zone alignment and cultural affinity, facilitating better communication and collaboration. By operating in hybrid environments, they can adapt to the diverse needs of their clients while ensuring efficient service delivery.
How many employees and/or seats does
Accedo Technologies
have?
Accedo Technologies boasts a workforce size ranging between 1,000 to 5,000 employees. This substantial team enables the company to manage a variety of projects and maintain a high level of service quality across its offerings.
Can
Accedo Technologies
be considered a good service provider for startups?
Access Systems A Division Of Sanneet Computers Pvt Ltd may not be the most suitable service provider for startups. While they offer a range of back-office services, their operational scale and focus on established industries may not align with the fast-paced, flexible needs of emerging businesses. Startups often require highly adaptable solutions and more personalized attention, which may be challenging for a company of this size.
Can
Accedo Technologies
be considered a good service provider for SMBs?
Can
Accedo Technologies
be considered a good service provider for enterprises?
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