Acc specializes in delivering exceptional customer experience and contact center solutions. Their primary offerings include inbound customer support, technical support at both Tier 1 and Tier 2 levels, email support, claims processing, and order management and fulfillment. This comprehensive suite of services is designed to meet the diverse requirements of clients across various industries, ensuring efficient communication and effective service delivery.

In addition to their main offerings, Acc also provides Knowledge and Research Services as well as Shared-Services Transformation. These additional capabilities enhance their ability to support clients in optimizing their operations and improving overall service delivery.

Acc was established in 1953, marking over 70 years of experience in the customer service sector. Since its inception, the company has evolved and adapted to the changing needs of the market, positioning itself as a reliable partner for businesses seeking high-quality customer support solutions.

Acc serves a variety of industries, including Insurance, Retail & e-Commerce, Real Estate & Property Management, Technology & SaaS, Logistics, and Transport & Supply-Chain. This diverse industry focus allows the company to tailor its services to meet the specific demands and challenges faced by clients in these sectors.

Acc operates using an onshore delivery model, meaning that their services are provided directly from their location in Dubai, UAE, rather than being outsourced to offshore locations. This approach ensures close proximity to clients, fostering better communication and collaboration while maintaining high standards of service quality.

Acc has a workforce comprising between 201 and 500 employees. This size allows the company to maintain a balance between agility and capability, enabling them to respond effectively to client needs while also providing a stable environment for their team.