Abtran
Customer Experience and Contact Center
Abtran is Ireland's largest homegrown BPO provider that provides customer experience solutions for regulated sectors, known for its human-centered approach and commitment to long-term partnerships.
Size
501-1K
Private
50m-100m
Mission
To simplify and standardize services while empowering the workforce to deliver a seamless service experience.
About
Abtran offers customer experience solutions along with back-office operations and sales services for clients in energy, utilities, financial services, government, and transportation. The company operates using an onshore model and supports clients across Ireland.
It is recognized for its tailored service solutions, with a strong emphasis on security, quality, and environmental responsibility that meets global standards.
Services
Abtran provides customer experience solutions supported by back-office operations and sales services. These services include inbound customer support, outbound telesales, document indexing, claims processing, and data entry, tailored to support clients' specific needs in highly regulated environments.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Document Indexing & Digitisation
Claims Processing
Data Entry & Data Processing
Campaign Management
Customer & Marketing Analytics
Automation & RPA Enablement
Industries Served
The company serves clients in energy, water, utilities, financial services, government, and transportation. It has experience supporting both public and private sector clients with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Abtran is known for its human-centered approach and commitment to long-term partnerships, offering clients customized solutions rather than standardized playbooks. Its approach includes principles of openness, simplicity, and organizational engineering, which help deliver seamless customer experiences at scale.
Delivery Footprint
Headquartered in Cork, Ireland, the company operates using an onshore delivery model. It serves clients across Ireland, with teams working on-site to ensure high-quality service delivery.
Certifications
No items found.
Verticals
Energy & Utilities
Government & Public Sector
Banking & Financial Services
Logistics Transport & Supply-Chain
Clients
No items found.
What's the main service provided by
Abtran
?
Abtran specializes in customer experience solutions, primarily through its contact center services. Their offerings include inbound customer support, outbound telesales and retention, document indexing and digitization, claims processing, as well as data entry and processing. Additionally, they provide campaign management, customer and marketing analytics, and automation and RPA enablement, all designed to meet the tailored needs of their clients across various sectors.
What additional services does
Abtran
provide?
When was
Abtran
founded?
Abtran was established in 1997, which means it has been operating for over 26 years. Since its inception, the company has built a reputation for delivering customer experience solutions and back-office services to a variety of industries.
What industry verticals does
Abtran
serve?
Abtran serves multiple industries, including Energy & Utilities, Government & Public Sector, Banking & Financial Services, Logistics, and Transport & Supply-Chain. Their experience spans both public and private sectors, allowing them to address the specific needs and regulatory requirements of diverse clients.
What delivery model does
Abtran
offer?
Abtran operates using an onshore delivery model, which means that their services are provided from within the same country as their clients. This approach ensures high-quality service delivery and facilitates close collaboration between teams and clients, ultimately enhancing the customer experience.
How many employees and/or seats does
Abtran
have?
Abtran employs between 501 to 1,000 individuals, indicating a substantial workforce that supports their diverse service offerings and client needs. This size allows them to maintain flexibility and responsiveness in their operations.
Can
Abtran
be considered a good service provider for startups?
Can
Abtran
be considered a good service provider for SMBs?
Abtran is well-positioned to support small and medium businesses (SMBs) by offering a range of tailored services that can adapt as these companies grow. Their experience in various sectors, coupled with an onshore delivery model, allows them to deliver quality support that is crucial for SMBs aiming to enhance their customer experience and operational efficiency.
Can
Abtran
be considered a good service provider for enterprises?
Abtran is an excellent choice for enterprises and large companies due to its comprehensive service portfolio and commitment to high-quality standards. Their ability to provide customized solutions and their extensive experience in regulated industries make them a reliable partner for large organizations looking for sophisticated customer experience management and back-office support.
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