Abtran
Customer Experience and Contact Center
Abtran is Ireland's leading homegrown provider that provides customer experience and contact center services for logistics, transport & supply-chain, energy & utilities, and government & public sector, known for its human-centered approach and commitment to seamless service delivery.
Size
501-1K
Private
50m-100m
Mission
To deliver a complete, seamless service experience.
About
Abtran offers customer experience and contact center services along with back-office operations and sales and lead-generation services for clients in logistics, transport & supply-chain, energy & utilities, and government & public sector. The company operates using an onshore model and supports clients across Ireland.
It is recognized for its extensive industry expertise, with a focus on delivering customized solutions that enhance customer engagement and operational efficiency.
Services
Abtran provides customer experience and contact center services supported by back-office operations and sales and lead-generation services. These services include inbound customer support, outbound telesales & retention, claims processing, and order management & fulfillment. Each solution is tailored to support client needs, ensuring a seamless service experience.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Claims Processing
Order Management & Fulfilment
Industries Served
The company serves clients in logistics, transport & supply-chain, energy & utilities, and government & public sector. It has experience supporting major corporations and government agencies with services aligned to industry-specific requirements and technology platforms that enhance operational efficiency.
Unique Stregths
Abtran is known for its human-centered approach and commitment to long-term partnerships, offering clients customized solutions that cut through complexity. Its approach includes empowering its workforce and leveraging advanced technology, which helps deliver consistency at scale.
Delivery Footprint
Headquartered in Cork, Ireland, the company operates using an onshore delivery model. It serves clients across Ireland, with teams working in flexible environments to meet diverse client needs.
Certifications
No items found.
Verticals
Energy & Utilities
Government & Public Sector
Logistics Transport & Supply-Chain
Clients
No items found.
What's the main service provided by
Abtran
?
Abtran specializes in delivering exceptional customer experience and contact center services. Their offerings encompass a range of solutions including inbound customer support, outbound telesales and retention, claims processing, and order management and fulfillment. Each service is meticulously designed to cater to the unique needs of their clients, ensuring a seamless service experience that enhances customer engagement and operational efficiency.
What additional services does
Abtran
provide?
In addition to their primary offerings, Abtran also provides back-office operations along with sales and lead-generation services. These supplementary capabilities enhance their overall service portfolio, allowing clients to benefit from a comprehensive solution that addresses multiple aspects of their business operations.
When was
Abtran
founded?
Established in 1997, Abtran has been in operation for over 26 years. Since its inception, the company has dedicated itself to providing comprehensive outsourcing solutions that meet the evolving needs of its clients across various industries.
What industry verticals does
Abtran
serve?
Abtran focuses on serving clients in several key sectors, including Logistics, Transport & Supply-Chain, Energy & Utilities, and Government & Public Sector. This diverse industry expertise allows the company to tailor its services to meet specific requirements and challenges faced by organizations in these fields.
What delivery model does
Abtran
offer?
Abtran operates using an onshore delivery model, which means that their services are provided from within the same country as their clients, in this case, Ireland. This approach allows for enhanced communication and collaboration, ensuring clients receive high-quality support that is closely aligned with their operational needs.
How many employees and/or seats does
Abtran
have?
Abtran employs between 501 and 1,000 individuals, positioning itself as a medium-sized organization. This workforce size enables the company to maintain a balance between personalized service and the capacity to scale operations according to client demands.
Can
Abtran
be considered a good service provider for startups?
While Abtran is primarily positioned to serve medium to large businesses, startups may find value in their tailored customer experience solutions. However, the company's scale and focus on more established sectors could mean that startups might not receive the same level of dedicated support as larger clients. Startups looking for highly customized, flexible solutions may want to assess their specific needs against Abtran's service offerings.
Can
Abtran
be considered a good service provider for SMBs?
Abtran is a strong candidate for small and medium businesses (SMBs) seeking reliable customer experience and support services. Their robust service offerings, combined with a medium-sized workforce, allow for flexibility and scalability, enabling SMBs to enhance their customer engagement without stretching their resources too thin.
Can
Abtran
be considered a good service provider for enterprises?
Abtran is well-equipped to serve enterprises and large companies, thanks to its extensive experience and comprehensive range of services. The company's focus on delivering customized solutions, coupled with its onshore delivery model, positions it as a reliable partner for large organizations seeking to improve operational efficiency and customer engagement.
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