AbtikOutsource
Customer Experience and Contact Center
Abtik Outsource is a dynamic outsourcing solutions provider that provides customer experience and contact center services for healthcare, retail, telecommunications, and financial services, known for its commitment to operational efficiency and client-centric approach.
Size
5K-10K
Private
Mission
To empower businesses by providing exceptional outsourcing solutions that reduce operational costs and enhance productivity.
About
Abtik Outsource offers customer experience and contact center services along with back-office operations and marketing operations for clients in healthcare, retail, telecommunications, and financial services. The company operates using an offshore model and supports clients primarily in the US and Europe.
It is recognized for its proven track record in improving service delivery, with a focus on data security and long-term partnerships that enhance client satisfaction.
Services
Abtik Outsource provides customer experience and contact center services supported by back-office operations and marketing operations. These services include inbound customer support, outbound telesales and retention, technical support, data entry and processing, social media management, and SEO. Each solution is tailored to enhance customer interactions and operational efficiency for clients.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Data Entry & Data Processing
Social Media Management
SEO & Website Optimisation
Industries Served
The company serves clients in healthcare and life sciences, retail and e-commerce, telecommunications and media, and banking and financial services. It has experience supporting various sectors with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Abtik Outsource is known for its commitment to operational efficiency and data security, offering clients a responsive and reliable support system. Its approach includes leveraging skilled offshore teams to provide 24/7 service coverage, ensuring seamless communication and high-quality standards.
Delivery Footprint
Headquartered in the Philippines, the company operates using an offshore delivery model. It serves clients across the US, Europe, and other regions, with teams working in remote environments to meet diverse client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Retail & e-Commerce
Telecommunications & Media
Banking & Financial Services
Travel Hospitality & Leisure
Clients
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What's the main service provided by
AbtikOutsource
?
AbtikOutsource specializes in delivering exceptional customer experience and contact center solutions, complemented by a variety of support services. Their offerings include inbound customer support, outbound telesales and retention, technical support at both Tier 1 and Tier 2 levels, data entry and processing, social media management, as well as SEO and website optimization. This comprehensive service suite is designed to enhance customer interactions and streamline operational processes for their clients.
What additional services does
AbtikOutsource
provide?
In addition to their core customer experience and contact center services, AbtikOutsource provides a range of supplementary services that include back-office operations and marketing operations. These additional capabilities further enhance their ability to support clients with comprehensive solutions that address multiple aspects of business operations.
When was
AbtikOutsource
founded?
AbtikOutsource was established in 2011, which means the company has been in operation for over 12 years as of 2024. Since its inception, it has aimed to empower businesses through effective outsourcing solutions, focusing on cost reduction and productivity enhancement.
What industry verticals does
AbtikOutsource
serve?
AbtikOutsource serves a diverse range of industries, including Healthcare & Life Sciences, Retail & e-Commerce, Telecommunications & Media, and Banking & Financial Services. Their expertise in these sectors allows them to tailor their services to meet the specific needs of each industry, leveraging relevant technology and understanding industry dynamics.
What delivery model does
AbtikOutsource
offer?
AbtikOutsource employs an offshore delivery model, which means they provide services from a remote location, typically in a different country than their clients. This model allows them to tap into a skilled workforce while offering cost efficiencies. By operating offshore, they can ensure 24/7 service coverage, making it easier to meet the diverse needs of their clients across various time zones.
How many employees and/or seats does
AbtikOutsource
have?
AbtikOutsource has a workforce ranging between 5,000 to 10,000 employees. This sizable team enables the company to manage high volumes of customer interactions and deliver consistent service quality across its various offerings.
Can
AbtikOutsource
be considered a good service provider for startups?
Can
AbtikOutsource
be considered a good service provider for SMBs?
Can
AbtikOutsource
be considered a good service provider for enterprises?
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