ABL Outsourcing specializes in providing comprehensive Business Process Outsourcing (BPO) solutions, particularly focusing on enhancing customer experiences through a well-structured contact center. Their offerings encompass a range of services including inbound customer support, outbound telesales and retention efforts, multilingual assistance, and tier 1/2 technical support. They also excel in social media customer care, live chat and messaging support, email support, as well as customer experience consulting and journey mapping. Additionally, their commitment to quality assurance and monitoring ensures that client interactions are handled with utmost professionalism and efficiency.

In addition to their primary BPO offerings, ABL Outsourcing also provides a suite of additional services, including back-office operations and knowledge and research services. These capabilities further enhance their ability to support clients comprehensively, allowing businesses to streamline operations and focus on core activities while relying on ABL for essential administrative and research functions.

Founded in 2018, ABL Outsourcing has quickly established itself as a prominent player in the BPO industry. With a focus on delivering tailored solutions to its clients, the company has spent several years honing its services and building relationships that foster long-term partnerships. As of 2024, ABL Outsourcing has been in operation for approximately six years, reflecting its dedication to growth and excellence in customer experience management.

ABL Outsourcing serves a diverse array of industries, including Retail & e-Commerce, Logistics, Transport & Supply-Chain, Technology & SaaS, as well as Energy & Utilities. This broad industry focus allows them to cater to specific needs and challenges faced by businesses across these sectors, ensuring that their solutions are relevant and effective.

ABL Outsourcing employs both offshore and nearshore delivery models to provide its services. Offshore delivery refers to executing business functions from a distant location, usually to take advantage of cost efficiencies and specialized skills, as seen with their operations based in Madagascar. Nearshore delivery, on the other hand, involves operating from a location that is geographically closer to the client, such as their presence in Paris, France. This hybrid approach enables ABL Outsourcing to offer flexible service options while maintaining high-quality standards.

ABL Outsourcing has a workforce that ranges from 51 to 200 employees, positioning it as a midsize company capable of providing personalized service while still having the resources to manage a significant volume of client interactions. This size allows for a balance between agility and operational capacity, ensuring that they can meet diverse client needs effectively.