Abinitio Consulting
Back-Office Operations
Abinitio Consulting is a BPO services provider that offers back-office operations for energy and technology sectors, known for its strategic partnership approach and commitment to operational excellence.
Size
11-50
Private
Mission
To help clients achieve operational excellence through comprehensive management strategies and operational processes.
About
Abinitio Consulting offers back-office operations along with customer experience and contact center services for clients in the energy and technology sectors. The company operates using an onshore and nearshore model and supports businesses across Spain.
It is recognized for its focus on operational excellence, with a dedicated team that ensures high-quality service delivery and client satisfaction.
Services
Abinitio Consulting provides back-office operations supported by customer experience and contact center services. These services include inbound customer support, outbound telesales, technical support, and data processing. Each solution is tailored to support clients' operational goals and enhance their customer relationships.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Customer & Marketing Analytics
Data Entry & Data Processing
Claims Processing
Process Assessment & Transition Management
Automation & RPA Enablement
Market & Competitive Intelligence
Business & Financial Research
Risk & Fraud Analytics
Industries Served
The company serves clients in the energy and technology sectors. It has experience supporting various businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Abinitio Consulting is known for its strategic partnership approach, offering clients a comprehensive understanding of how new technologies can impact their business models. Its commitment to operational excellence ensures that clients receive consistent and high-quality service.
Delivery Footprint
Headquartered in Barcelona, Spain, the company operates using an onshore and nearshore delivery model. It serves clients across Spain, with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Energy & Utilities
Technology & SaaS
Clients
No items found.
What's the main service provided by
Abinitio Consulting
?
Abinitio Consulting specializes in back-office operations, offering a range of services designed to enhance operational efficiency and customer engagement. Their primary offerings include inbound customer support, outbound telesales and retention, technical support at Tier 1 and 2 levels, as well as data entry and processing. Additionally, they provide claims processing, process assessment and transition management, and automation and RPA enablement. This comprehensive service suite is tailored to help businesses optimize their operations and improve customer relationships.
What additional services does
Abinitio Consulting
provide?
In addition to their core back-office operations, Abinitio Consulting offers customer experience and contact center services. Their extended portfolio includes a variety of capabilities such as market and competitive intelligence, business and financial research, and risk and fraud analytics, allowing them to address a broader range of client needs.
When was
Abinitio Consulting
founded?
Abinitio Consulting was established in 2008, making it 16 years in business as of 2024. Since its inception, the company has focused on delivering high-quality back-office and customer experience services, building a solid reputation in the industry.
What industry verticals does
Abinitio Consulting
serve?
Abinitio Consulting serves clients in two primary sectors: Energy & Utilities and Technology & SaaS. Their expertise in these industries allows them to tailor their services to meet the specific needs and challenges faced by businesses operating within these verticals.
What delivery model does
Abinitio Consulting
offer?
Abinitio Consulting employs both onshore and nearshore delivery models to provide their services. Onshore delivery refers to providing services from within the client's country, ensuring proximity and cultural alignment, while nearshore delivery involves operations from nearby countries, allowing for cost efficiency and effective communication. This flexible approach enables them to adapt to client needs and enhance service delivery.
How many employees and/or seats does
Abinitio Consulting
have?
Abinitio Consulting has a workforce ranging from 11 to 50 employees. This size allows for a close-knit team environment where collaboration and individual contributions are valued, facilitating a personalized approach to client service.
Can
Abinitio Consulting
be considered a good service provider for startups?
Can
Abinitio Consulting
be considered a good service provider for SMBs?
Can
Abinitio Consulting
be considered a good service provider for enterprises?
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