ABC Marketing Services
Customer Experience and Contact Center
ABC Marketing Services is a nearshore call center solutions provider that delivers customer experience and contact center services for various industries, known for its cost-effective multilingual support and extensive campaign expertise.
Size
11-50
Private
Mission
To understand business goals and deliver tailored solutions that maximize customer service and sales outcomes.
About
ABC Marketing Services offers customer experience and contact center solutions along with sales and lead-generation services for clients in technology, healthcare, financial services, telecommunications, retail, and e-commerce. The company operates using a nearshore model and supports businesses targeting North and Latin American markets.
It is recognized for its competitive pricing, with call centers located in Mexico, Belize, El Salvador, and Brazil, providing high-quality service at approximately 50% lower costs than standard rates.
Services
ABC Marketing Services provides customer experience and contact center solutions supported by sales and lead-generation services and specific offerings such as inbound customer support, outbound telesales, multilingual support, and technical support. These services cover various channels, including voice, email, and chat, and are tailored to support businesses in enhancing customer engagement and reducing operational costs.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Technical Support (Tier 1/2)
Social Media Customer Care
Live Chat & Messaging Support
Email Support
Appointment Setting
Industries Served
The company serves clients in technology, healthcare, financial services, telecommunications, retail, and e-commerce. It has experience supporting businesses with services aligned to industry-specific requirements and technology platforms, ensuring effective customer interactions across multiple sectors.
Unique Stregths
ABC Marketing Services is known for its extensive campaign expertise and cost-effective solutions, offering clients a competitive edge in customer service. Its approach includes a strong focus on client success and tailored service solutions, which help deliver consistent results at scale.
Delivery Footprint
Headquartered in Parsippany, New Jersey, the company operates using a nearshore delivery model. It serves clients across North and Latin America, with teams working in hybrid environments to meet diverse client needs.
Certifications
No items found.
Verticals
Technology & SaaS
Healthcare & Life Sciences
Banking & Financial Services
Telecommunications & Media
Retail & e-Commerce
Insurance
Clients
No items found.
What's the main service provided by
ABC Marketing Services
?
ABC Marketing Services specializes in customer experience and contact center solutions, focusing on enhancing client engagement and sales outcomes. Their offerings encompass a range of services, including inbound customer support, outbound telesales and retention, multilingual support, technical support at both Tier 1 and Tier 2 levels, social media customer care, live chat and messaging support, email support, and appointment setting. This diverse portfolio is designed to meet the needs of businesses looking to improve customer interactions across various channels.
What additional services does
ABC Marketing Services
provide?
In addition to their core services in customer experience and contact centers, ABC Marketing Services also offers back-office operations. This additional capability enables clients to streamline their processes and improve operational efficiency, further enhancing the overall service offering.
When was
ABC Marketing Services
founded?
Established in 1996, ABC Marketing Services has been in operation for over 27 years. Since its inception, the company has evolved to offer comprehensive customer experience solutions, catering to a diverse clientele across multiple industries.
What industry verticals does
ABC Marketing Services
serve?
ABC Marketing Services serves a variety of sectors, focusing on Technology & SaaS, Healthcare & Life Sciences, Banking & Financial Services, Telecommunications & Media, Retail & e-Commerce, and Insurance. This broad industry focus allows them to tailor their services to meet specific market needs and requirements effectively.
What delivery model does
ABC Marketing Services
offer?
ABC Marketing Services employs a nearshore delivery model, which means they provide services from locations close to their clients' primary markets, particularly in North and Latin America. This approach enables them to offer high-quality support while reducing costs, as it combines the benefits of geographic proximity with the efficiencies of lower operational expenses.
How many employees and/or seats does
ABC Marketing Services
have?
ABC Marketing Services maintains a workforce ranging from 11 to 50 employees. This size allows for a personalized approach to client service while ensuring a level of agility and flexibility in operations, which can be critical for adapting to client needs.
Can
ABC Marketing Services
be considered a good service provider for startups?
Can
ABC Marketing Services
be considered a good service provider for SMBs?
ABC Marketing Services is well-suited for small and medium businesses looking for reliable customer support and engagement solutions. With a flexible service portfolio and a nearshore delivery model, they can effectively cater to the unique challenges faced by SMBs, helping them enhance customer interactions and drive growth.
Can
ABC Marketing Services
be considered a good service provider for enterprises?
While ABC Marketing Services has the capabilities to support larger businesses, their strengths appear to be more aligned with small and medium enterprises. Their workforce size and operational model may limit their ability to scale up for enterprise-level demands, which often require more extensive resources and specialized services.
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