Abby Connect
Customer Experience and Contact Center
ABBYY is a global technology company that provides AI-powered document processing and intelligent automation for various industries, known for its pioneering OCR technology and comprehensive SaaS solutions.
Size
11-50
Private
10m-50m
Mission
To revolutionize work through intelligent automation.
About
ABBYY offers AI-powered document processing along with intelligent automation solutions for clients in diverse sectors. The company operates using a global delivery model and supports businesses worldwide.
It is recognized for its innovative approach to automation, with a strong emphasis on AI, machine learning, and process optimization that drives digital transformation.
Services
ABBYY provides AI-powered document processing supported by intelligent automation solutions and specific offerings such as OCR technology and data capture. These services cover workflow optimization and document management, tailored to support organizations in enhancing productivity and automating complex processes.
Capabilities
Inbound Customer Support
Multilingual Support
Industries Served
The company serves clients in various sectors, including healthcare, legal, and finance. It has experience supporting businesses with services aligned to industry-specific requirements and technology platforms such as CRM and RPA tools.
Unique Stregths
ABBYY is known for its cutting-edge AI technologies and comprehensive SaaS offerings, providing clients with innovative solutions that streamline operations. Its approach includes a strong focus on customer success and continuous improvement, which help deliver efficiency and agility at scale.
Delivery Footprint
Headquartered in the United States, the company operates using a global delivery model. It serves clients across multiple geographies, with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Non-Profit & NGOs
Clients
No items found.
What's the main service provided by
Abby Connect
?
Abby Connect specializes in enhancing customer experiences through its main service offering in customer experience and contact center solutions. The company provides a range of services, including inbound customer support and multilingual support, ensuring that businesses can effectively communicate with their diverse clientele and address their needs efficiently.
What additional services does
Abby Connect
provide?
When was
Abby Connect
founded?
Abby Connect was established in 2005, making it a well-established player in the industry with nearly 19 years of experience. The company's long-standing presence reflects its commitment to providing quality services and adapting to the evolving needs of its clients over the years.
What industry verticals does
Abby Connect
serve?
Abby Connect serves a variety of industries, specifically focusing on Healthcare & Life Sciences and Non-Profit & NGOs. This targeted approach allows the company to tailor its services and solutions to meet the unique challenges and requirements of these vital sectors.
What delivery model does
Abby Connect
offer?
Abby Connect operates using an onshore delivery model, which means that its services are provided from within the same country as its clients. This approach often leads to better communication, cultural alignment, and a deeper understanding of client needs, ultimately enhancing service quality and client satisfaction.
How many employees and/or seats does
Abby Connect
have?
Abby Connect has a workforce size ranging between 11 to 50 employees. This relatively small team size allows the company to maintain a close-knit environment, fostering collaboration and agility in responding to client needs and industry changes.
Can
Abby Connect
be considered a good service provider for startups?
Abby Connect can be a valuable service provider for startups, particularly those in the healthcare and non-profit sectors. Their focus on customer experience and multilingual support positions them well to help new businesses establish a strong customer service foundation, which is crucial for early growth and customer retention. Additionally, their onshore delivery model offers startups the advantage of local support and communication.
Can
Abby Connect
be considered a good service provider for SMBs?
Abby Connect is well-suited for small and medium-sized businesses (SMBs) due to its flexible service offerings and commitment to customer success. With a tailored approach to inbound customer support and multilingual capabilities, Abby Connect can help SMBs scale their operations and enhance their customer interactions, making it easier for them to compete in their respective markets.
Can
Abby Connect
be considered a good service provider for enterprises?
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