Abbott Answering
Customer Experience and Contact Center
Abbott Answering Service LLC is a professional answering service that provides customer experience and contact center solutions for healthcare, real estate, and commercial businesses, known for its pay-per-call model and over 70 years of local expertise.
Size
1-10
Private
10m-50m
Mission
About
Abbott Answering Service LLC offers customer experience and contact center solutions along with inbound customer support and appointment setting for clients in healthcare, real estate, and commercial sectors. The company operates using an onshore model and supports businesses primarily in Western New York and Upstate South Carolina.
It is recognized for its reliable and responsive service, with a strong emphasis on HIPAA compliance and 24/7 availability to meet diverse client needs.
Services
Abbott Answering Service LLC provides customer experience and contact center solutions supported by inbound customer support and appointment setting. These services cover live operator answering, customized call handling, and emergency dispatch, tailored to support the communication needs of various businesses.
Capabilities
Inbound Customer Support
Multilingual Support
Live Chat & Messaging Support
Email Support
Outbound Telesales & Retention
Appointment Setting
Industries Served
The company serves clients in healthcare, real estate, and commercial sectors. It has experience supporting medical practices, legal firms, and property management companies with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Abbott Answering Service LLC is known for its long-standing presence and reliability, offering clients a cost-effective pay-per-call model. Its approach includes personalized call management and bilingual support, which help deliver consistent and effective communication solutions.
Delivery Footprint
Headquartered in Buffalo, New York, the company operates using an onshore delivery model. It serves clients across Western New York and Upstate South Carolina, with teams working in a live call center environment to ensure high-quality service delivery.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Government & Public Sector
Real Estate & Property Management
Clients
No items found.
What's the main service provided by
Abbott Answering
?
Abbott Answering specializes in customer experience and contact center solutions, providing a range of services designed to enhance client communications. Their offerings include inbound customer support, multilingual assistance, live chat, email support, outbound telesales and retention efforts, as well as appointment setting. This diverse service portfolio ensures that businesses can effectively manage customer interactions across various channels, tailored to meet specific demands.
What additional services does
Abbott Answering
provide?
When was
Abbott Answering
founded?
Abbott Answering was established in 1948, marking over 75 years of experience in the customer service and contact center industry. Since its inception, the company has built a reputation for reliability and responsiveness, catering to the evolving needs of its clients across multiple sectors.
What industry verticals does
Abbott Answering
serve?
Abbott Answering serves a variety of industries, focusing primarily on Healthcare & Life Sciences, Government & Public Sector, and Real Estate & Property Management. This diverse industry expertise allows the company to tailor its services to meet the unique requirements of each sector, ensuring effective communication and customer support.
What delivery model does
Abbott Answering
offer?
Abbott Answering employs an onshore delivery model, which means that their services are provided from within the United States. This approach allows for real-time communication and a high level of quality control, as staff members are located close to their clients. Onshore delivery often results in more personalized service and a better understanding of local market dynamics.
How many employees and/or seats does
Abbott Answering
have?
Abbott Answering operates with a small team, comprising between 1 to 10 employees. This size allows for a close-knit work environment where team members can collaborate effectively and maintain a high level of service quality for their clients.
Can
Abbott Answering
be considered a good service provider for startups?
For startups, Abbott Answering can be a valuable partner, particularly due to its focus on cost-effective communication solutions and personalized service. With a small team, the company is able to provide tailored attention to each client, which is critical for startups looking to establish their brand and customer relationships. Their flexible service offerings can adapt to the changing needs of a growing business.
Can
Abbott Answering
be considered a good service provider for SMBs?
Abbott Answering is well-suited for small and medium businesses (SMBs) seeking reliable customer support solutions. Their range of services, including multilingual support and appointment setting, provides SMBs with the flexibility to manage customer interactions efficiently. The company's emphasis on HIPAA compliance and 24/7 availability further enhances its appeal, as it enables SMBs to maintain high service levels without the need for extensive in-house resources.
Can
Abbott Answering
be considered a good service provider for enterprises?
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