AADI Global Solutions
Customer Experience and Contact Center
AADI Global Solutions Inc. is a premier offshore BPO provider that provides customer experience and contact center services for healthcare, logistics, finance, and gaming industries, known for its commitment to quality and customer satisfaction.
Size
11-50
Private
Mission
To achieve high standards of excellence through continuous open-door communication and transparency.
About
AADI Global Solutions Inc. offers customer experience and contact center services along with finance and accounting, software engineering, and marketing operations for clients in healthcare, logistics, technology, and gaming. The company operates using an offshore model and supports international and domestic clients.
It is recognized for its ISO 9001:2008 certification, demonstrating its commitment to quality management and customer satisfaction.
Services
AADI Global Solutions Inc. provides customer experience and contact center services, supported by finance and accounting, software engineering, and marketing operations. These services include inbound customer support, outbound telesales, technical support, and appointment setting, tailored to support diverse client needs across various business functions.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Quality Assurance & Monitoring
Data Collection & Survey Programming
SEO & Website Optimisation
Custom Application Development
Web Development
Campaign Management
Lead Research & List Building
Appointment Setting
Industries Served
The company serves clients in healthcare, logistics, technology, and gaming. It has experience supporting both international and domestic clients with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
AADI Global Solutions Inc. is known for its commitment to quality and customer satisfaction, offering clients cost-saving strategies and improved service delivery. Its approach includes continuous open-door communication and transparency with clients, which helps deliver consistency at scale.
Delivery Footprint
Headquartered in Manila, Philippines, the company operates using an offshore delivery model. It serves clients across various global markets, with teams working in remote environments to meet diverse client needs.
Certifications
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Verticals
Healthcare & Life Sciences
Technology & SaaS
Gaming & Entertainment
Banking & Financial Services
Logistics Transport & Supply-Chain
Clients
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What's the main service provided by
AADI Global Solutions
?
AADI Global Solutions specializes in customer experience and contact center services. Their offerings include a range of support options such as inbound customer assistance, outbound telesales and retention strategies, as well as technical support for various tiers. Additionally, they provide quality assurance monitoring, data collection, survey programming, SEO and website optimization, custom application development, web development, campaign management, lead research, list building, and appointment setting to meet a diverse array of client needs.
What additional services does
AADI Global Solutions
provide?
Beyond their primary offerings in customer experience and contact center services, AADI Global Solutions also provides additional capabilities in finance and accounting, software engineering and product development, as well as marketing operations. This extended portfolio allows them to address a wider array of business challenges and support their clients more comprehensively.
When was
AADI Global Solutions
founded?
AADI Global Solutions was established in 2017, marking its journey into the business process outsourcing industry. As of 2024, the company has been operational for approximately seven years, building a reputation for quality service and client satisfaction during this time.
What industry verticals does
AADI Global Solutions
serve?
AADI Global Solutions serves a variety of industries, including Healthcare & Life Sciences, Logistics, Transport & Supply-Chain, Technology & SaaS, Gaming & Entertainment, as well as Banking & Financial Services. This diverse industry focus allows them to tailor their services to meet specific client requirements across different sectors.
What delivery model does
AADI Global Solutions
offer?
AADI Global Solutions employs an offshore delivery model, which means that their services are provided from a location outside of the client's country. This approach allows them to leverage cost efficiencies while maintaining high standards of service. By operating remotely, they can cater to international and domestic clients effectively, ensuring that they meet varied business needs across global markets.
How many employees and/or seats does
AADI Global Solutions
have?
AADI Global Solutions operates with a workforce size ranging between 11 and 50 employees. This relatively compact team enables the company to maintain a high level of communication and collaboration, which is vital for delivering quality service and fostering strong client relationships.
Can
AADI Global Solutions
be considered a good service provider for startups?
Can
AADI Global Solutions
be considered a good service provider for SMBs?
Can
AADI Global Solutions
be considered a good service provider for enterprises?
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