A T Ascension Consulting Atac
Customer Experience and Contact Center
A&T Ascension Consulting Inc. is a homesourcing BPO provider that offers customer experience and contact center services for the insurance sector, known for its flexible remote work model and a large pool of certified professionals.
Size
over-10K
Private
over-1b
Mission
To promote flexible, remote work opportunities in the contact center industry.
About
A&T Ascension Consulting Inc. offers customer experience and contact center services along with sales, technical support, and data entry for clients in the insurance sector. The company operates using a homesourcing model and supports clients across Canada and the USA.
It is recognized for its commitment to quality service and employee flexibility, with a workforce that includes over 120 remote agents and more than 600 Certified Service Professionals.
Services
A&T Ascension Consulting Inc. provides customer experience and contact center services, supported by sales, technical support, and data entry. These services cover inbound customer support, outbound telesales, and message taking, tailored to enhance customer relations and streamline client operations.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Data Entry & Data Processing
Outbound Telesales & Retention
Industries Served
The company serves clients in the insurance sector, specializing in tasks such as insurance quotes and mortgage underwriting. It has experience supporting diverse client types with services aligned to specific industry requirements.
Unique Stregths
A&T Ascension Consulting Inc. is known for its innovative homesourcing model, offering clients operational efficiency and quality customer interactions. Its approach includes fostering honest, integrity-driven remote work opportunities, which appeals to a broad demographic seeking flexible employment.
Delivery Footprint
Headquartered in Toronto, Canada, the company operates using a homesourcing delivery model. It serves clients across North America, with teams working remotely to meet evolving workforce preferences.
Certifications
No items found.
Verticals
Insurance
Clients
No items found.
What's the main service provided by
A T Ascension Consulting Atac
?
A T Ascension Consulting Atac specializes in providing customer experience and contact center solutions. Their offerings encompass a range of services, including inbound customer support, technical assistance at Tier 1 and Tier 2 levels, data entry and processing, as well as outbound telesales and retention efforts. This diverse portfolio is designed to enhance customer relations and optimize operational efficiency for their clients, particularly in the insurance sector.
What additional services does
A T Ascension Consulting Atac
provide?
When was
A T Ascension Consulting Atac
founded?
A T Ascension Consulting Atac was established in 2004, which means it has been in operation for approximately 20 years. Since its inception, the company has built a strong reputation in the contact center industry, demonstrating a commitment to quality service and innovative solutions.
What industry verticals does
A T Ascension Consulting Atac
serve?
The primary industry served by A T Ascension Consulting Atac is Insurance. They focus on providing tailored services that meet the specific needs of clients within this sector, including tasks related to insurance quotes and mortgage underwriting.
What delivery model does
A T Ascension Consulting Atac
offer?
A T Ascension Consulting Atac employs a delivery model that includes both onshore and work-from-home options. The onshore aspect means that their services are provided within the same country, ensuring closer cultural and operational alignment, while the work-from-home model allows for a flexible workforce. This approach not only caters to modern workforce preferences but also enhances operational efficiency by utilizing remote talent.
How many employees and/or seats does
A T Ascension Consulting Atac
have?
A T Ascension Consulting Atac boasts a workforce of over 10,000 employees, highlighting its significant scale in the industry. This extensive team includes more than 120 remote agents and over 600 Certified Service Professionals, reflecting the company’s capacity to deliver comprehensive support across various client needs.
Can
A T Ascension Consulting Atac
be considered a good service provider for startups?
AAA Solutions Nasik can be a valuable service provider for startups, particularly those in need of office supplies and furniture solutions. The company's focus on customer-centric solutions and its innovative approach can help new businesses establish their work environments effectively. Additionally, their extensive buying power may facilitate cost savings for startups that are often working within tight budgets.
Can
A T Ascension Consulting Atac
be considered a good service provider for SMBs?
For small and medium-sized businesses, A T Ascension Consulting Atac presents a compelling option due to its scalable service offerings and commitment to quality. Their experience in the insurance sector and ability to provide flexible, remote support can significantly benefit SMBs looking to enhance customer relations and streamline operations as they grow.
Can
A T Ascension Consulting Atac
be considered a good service provider for enterprises?
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