A&T Ascension Consulting
Customer Experience and Contact Center
ATAC Inc is a virtual sales and customer service company that provides customer experience and contact center solutions for banking and financial services, known for its innovative homesourcing model and extensive remote workforce.
Size
1-10
Private
Mission
About
ATAC Inc offers customer experience and contact center solutions along with inbound customer support, technical support, and data entry for clients in banking and financial services. The company operates using a work-from-home model and supports clients across Canada and the USA.
It is recognized for its scalable staffing solutions, with a focus on operational efficiency and seamless customer interactions through a highly trained remote workforce.
Services
ATAC Inc provides customer experience and contact center solutions supported by inbound customer support, technical support, and data entry services. These services cover various channels, including voice and data processing, and are tailored to support client needs in enhancing customer engagement and sales performance.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Outbound Telesales & Retention
Data Entry & Data Processing
Industries Served
The company serves clients in banking and financial services. It has experience supporting Fortune 500 companies with services aligned to industry-specific requirements and technology platforms, ensuring effective customer interactions.
Unique Stregths
ATAC Inc is known for its innovative homesourcing model, offering clients flexible staffing solutions that adapt to project lengths and requirements. Its approach includes a focus on operational efficiency and business scalability, which help deliver consistent service at scale.
Delivery Footprint
Headquartered in Toronto, Canada, the company operates using a work-from-home delivery model. It serves clients across North America, with teams working remotely to meet diverse client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Clients
No items found.
What's the main service provided by
A&T Ascension Consulting
?
A&T Ascension Consulting specializes in customer experience and contact center solutions. Their primary focus is on delivering inbound customer support, technical support at Tier 1 and Tier 2 levels, outbound telesales and retention, as well as data entry and data processing services. This diverse service offering is designed to enhance customer engagement and optimize sales performance for their clients.
What additional services does
A&T Ascension Consulting
provide?
When was
A&T Ascension Consulting
founded?
A&T Ascension Consulting was established in 2011, making it over 12 years old as of 2024. Since its inception, the company has developed a strong presence in the customer experience sector, particularly within the banking and financial services industries.
What industry verticals does
A&T Ascension Consulting
serve?
The company primarily serves clients in the Banking & Financial Services and Insurance sectors. A&T Ascension Consulting has experience delivering tailored solutions to meet the unique needs of these industries, focusing on effective customer interactions.
What delivery model does
A&T Ascension Consulting
offer?
A&T Ascension Consulting employs a flexible delivery model that includes both onshore and work-from-home/virtual options. Onshore delivery means that services are provided from within the same country as the client, ensuring better communication and cultural alignment. This approach allows the company to effectively cater to clients across Canada and the USA by leveraging remote teams to address diverse customer needs.
How many employees and/or seats does
A&T Ascension Consulting
have?
A&T Ascension Consulting has a small workforce, consisting of between 1 to 10 employees. This size allows the company to maintain a close-knit team, which can enhance collaboration and operational efficiency while providing personalized services to their clients.
Can
A&T Ascension Consulting
be considered a good service provider for startups?
A&T Ascension Consulting could be a suitable service provider for startups, particularly those in the banking and financial services sectors. Their flexible delivery model and range of services can cater to the evolving needs of new businesses looking to establish a strong customer experience from the outset. However, startups should consider their limited workforce size, which may impact scalability as business needs grow.
Can
A&T Ascension Consulting
be considered a good service provider for SMBs?
A&T Ascension Consulting appears to be a strong service provider for small and medium-sized businesses. Their scalable staffing solutions and focus on operational efficiency make them well-equipped to support SMBs in enhancing customer engagement and sales performance. The ability to provide remote services further adds to their flexibility, allowing SMBs to access quality support without the overhead of large operational costs.
Can
A&T Ascension Consulting
be considered a good service provider for enterprises?
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