A.M.A Contacts Pro
Customer Experience and Contact Center
AMA Contacts Pro is a BPO provider that offers customer experience and contact center solutions for finance, healthcare, e-commerce, and telecommunications, known for its hybrid delivery model and AI-driven automation.
Size
Public
Mission
To deliver innovative business solutions tailored to meet the dynamic needs of modern organizations.
About
AMA Contacts Pro offers customer experience and contact center solutions along with inbound customer support, outbound telesales, and multilingual support for clients in finance, healthcare, e-commerce, and telecommunications. The company operates using a hybrid delivery model and supports clients across various regions.
It is recognized for its AI-driven automation and cloud-based technology, which enhance efficiency and scalability in customer interactions.
Services
AMA Contacts Pro provides customer experience and contact center solutions, supported by inbound customer support, outbound telesales, multilingual support, and data processing services. These services cover voice, email, and social media channels, and are tailored to support businesses in enhancing customer engagement and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Social Media Customer Care
Email Support
Data Entry & Data Processing
Industries Served
The company serves clients in finance, healthcare, e-commerce, gaming, insurance, and telecommunications. It has experience supporting diverse organizations with services aligned to industry-specific requirements and technology platforms, ensuring compliance and security in sensitive sectors.
Unique Stregths
AMA Contacts Pro is known for its hybrid delivery model that combines onshore, nearshore, and offshore resources, offering clients flexibility and cost-effectiveness. Its approach includes leveraging AI-driven automation to boost agent productivity and streamline processes, helping deliver consistent and high-quality service at scale.
Delivery Footprint
Headquartered in an undisclosed location, the company operates using a hybrid delivery model. It serves clients across multiple regions, with teams working in various environments tailored to client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Healthcare & Life Sciences
Retail & e-Commerce
Gaming & Entertainment
Telecommunications & Media
Clients
Procter & Gamble
GlaxoSmithKline
Nokia
British American Tobacco
Diageo
Volkswagen
Novartis
Wyeth
Canon
DirecTV
3M
What's the main service provided by
A.M.A Contacts Pro
?
A.M.A Contacts Pro specializes in delivering customer experience and contact center solutions. Their service offerings include inbound customer support, outbound telesales and retention, multilingual support, social media customer care, email support, and data entry and processing. This comprehensive suite is designed to cater to diverse communication channels, helping businesses enhance their customer engagement and operational efficiency.
What additional services does
A.M.A Contacts Pro
provide?
When was
A.M.A Contacts Pro
founded?
A.M.A Contacts Pro was established in 2024, marking its entry into the business process outsourcing industry. As a newly founded company, it is poised to bring fresh perspectives and innovative solutions to its clients.
What industry verticals does
A.M.A Contacts Pro
serve?
A.M.A Contacts Pro serves a variety of industries, including Banking & Financial Services, Insurance, Healthcare & Life Sciences, Retail & e-Commerce, Gaming & Entertainment, and Telecommunications & Media. This diverse industry focus allows the company to tailor its services to meet the specific needs and challenges of each sector.
What delivery model does
A.M.A Contacts Pro
offer?
The delivery model employed by A.M.A Contacts Pro is hybrid, integrating onshore, nearshore, and offshore resources. This approach enables the company to offer flexibility and cost-effectiveness to its clients. Onshore resources refer to teams located in the same country as the client, nearshore resources are situated in neighboring countries, while offshore resources are based in distant locations, often providing significant cost savings.
How many employees and/or seats does
A.M.A Contacts Pro
have?
Can
A.M.A Contacts Pro
be considered a good service provider for startups?
A.M.A Contacts Pro can be a suitable service provider for startups, particularly those in need of customer support solutions. With their focus on innovative technologies and flexible service offerings, startups can benefit from tailored support that aligns with their growth objectives. The hybrid delivery model also allows startups to scale their services as they expand, ensuring they receive the necessary support without overwhelming their initial resources.
Can
A.M.A Contacts Pro
be considered a good service provider for SMBs?
For small and medium businesses, A.M.A Contacts Pro stands out as a strong service provider due to its comprehensive service portfolio and hybrid delivery model. These features enable SMBs to optimize their customer engagement strategies while maintaining flexibility and cost efficiency. The company’s experience across various industries ensures that SMBs receive relevant and effective solutions that can adapt as they grow.
Can
A.M.A Contacts Pro
be considered a good service provider for enterprises?
A.M.A Contacts Pro is well-positioned to serve enterprises and large companies, offering reliable and sophisticated customer engagement solutions. Their hybrid delivery model allows for extensive scalability and the ability to manage high volumes of customer interactions effectively. With a focus on AI-driven automation and cloud-based technology, enterprises can expect enhanced operational efficiency and consistent service quality across various platforms.
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