A Courteous Communications
Customer Experience and Contact Center
A Courteous Communications is a well-established BPO company that provides customer experience and contact center solutions for healthcare, government, and public sector clients, known for its personalized 24-hour live answering services.
Size
11-50
Private
10m-50m
Mission
To deliver dependable and courteous communication solutions through skilled personnel and cutting-edge technology.
About
A Courteous Communications offers customer experience and contact center solutions along with 24/7 telephone answering services for clients in healthcare, government, and public sectors. The company operates using an onshore model and supports clients across the United States.
It is recognized for its award-winning service and commitment to HIPAA compliance, with over 30 years of experience in delivering reliable communication solutions.
Services
A Courteous Communications provides customer experience and contact center solutions supported by 24/7 telephone answering services and customizable call management. These services cover inbound customer support and virtual receptionist solutions, tailored to meet the diverse needs of clients in various industries.
Capabilities
Inbound Customer Support
CX Consulting & Journey Mapping
Industries Served
The company serves clients in healthcare, government, and public sectors. It has experience supporting small businesses and larger organizations with services aligned to industry-specific requirements, ensuring compliance and operational efficiency.
Unique Stregths
A Courteous Communications is known for its personalized approach and commitment to customer service excellence, offering clients dependable support around the clock. Its operational practices include continuous call monitoring and adjustment to ensure optimal service levels, enhancing client satisfaction.
Delivery Footprint
Headquartered in Orlando, Florida, the company operates using an onshore delivery model. It serves clients across the United States, with a team of experienced professionals dedicated to delivering seamless communication solutions.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Government & Public Sector
Clients
No items found.
What's the main service provided by
A Courteous Communications
?
A Courteous Communications specializes in delivering exceptional customer experience and contact center solutions. Their primary offerings include inbound customer support and a range of 24/7 telephone answering services, which are tailored to meet the unique needs of clients across various sectors. Additionally, they provide CX consulting and journey mapping, ensuring that businesses can optimize their customer interactions effectively.
What additional services does
A Courteous Communications
provide?
When was
A Courteous Communications
founded?
A Courteous Communications was established in 1986, marking over 37 years of experience in the industry. This long-standing presence has allowed the company to develop a deep understanding of customer communication needs, particularly in the healthcare and government sectors.
What industry verticals does
A Courteous Communications
serve?
The company serves a diverse range of verticals, primarily focusing on Healthcare & Life Sciences and Government & Public Sector. This specialization allows A Courteous Communications to align its services with the specific regulatory and operational needs of these industries.
What delivery model does
A Courteous Communications
offer?
A Courteous Communications operates using an onshore delivery model, meaning that their services are provided from within the United States. This approach ensures that communication solutions are managed locally, promoting better quality control and compliance, particularly important for sectors like healthcare where regulations are stringent.
How many employees and/or seats does
A Courteous Communications
have?
A Courteous Communications has a workforce ranging between 11 and 50 employees. This size allows for a personalized approach to service delivery, ensuring that clients receive dedicated attention and support tailored to their specific requirements.
Can
A Courteous Communications
be considered a good service provider for startups?
Can
A Courteous Communications
be considered a good service provider for SMBs?
A Courteous Communications is well-equipped to serve small and medium businesses (SMBs). With their flexible service offerings and commitment to customer satisfaction, they can effectively support the unique needs of SMBs, helping them scale their customer support operations without compromising on quality. Their extensive experience in various industries further enhances their ability to deliver tailored solutions that drive growth for smaller organizations.
Can
A Courteous Communications
be considered a good service provider for enterprises?
While A Courteous Communications is primarily positioned to assist SMBs, their robust service portfolio and commitment to compliance make them a reliable partner for larger enterprises as well. Their experience in handling complex customer interactions, combined with their focus on continuous service improvement, can meet the demands of larger organizations seeking dependable communication solutions.
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