A Better Answer
Customer Experience and Contact Center
A Better Answer is a 100% female-owned and operated BPO company that provides customer experience and contact center solutions for healthcare, government, and real estate sectors, known for its commitment to high-quality, customized client service.
Size
51-200
Private
1m-10m
Mission
About
A Better Answer offers customer experience and contact center solutions along with telephone answering services and virtual receptionist support for clients in healthcare, government, and real estate. The company operates using an onshore model and supports clients across the United States.
It is recognized for its extensive experience and professionalism, with a management team boasting over 116 years of combined call center expertise and a commitment to being "Call Handling Heroes®".
Services
A Better Answer provides customer experience and contact center solutions supported by telephone answering services and virtual receptionist support. These services include inbound customer support, outbound telesales and retention, and multilingual support, tailored to meet the diverse needs of its clients.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
CX Consulting & Journey Mapping
Live Chat & Messaging Support
Email Support
Industries Served
The company serves clients in healthcare, government, and real estate. It has experience supporting various client types with services aligned to industry-specific requirements, ensuring effective communication and customer engagement.
Unique Stregths
A Better Answer is known for its commitment to high-quality, customized client service, offering clients a highly experienced team and advanced technology solutions. Its approach includes bilingual support and a client-centric focus, which help deliver consistent and reliable service at scale.
Delivery Footprint
Headquartered in Texas, the company operates using an onshore delivery model. It serves clients across the United States, with teams working in a remote environment to ensure flexibility and responsiveness to client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Government & Public Sector
Real Estate & Property Management
Clients
No items found.
What's the main service provided by
A Better Answer
?
A Better Answer specializes in providing comprehensive customer experience and contact center solutions. Their offerings include a range of services such as inbound customer support, outbound telesales and retention, multilingual support, and additional services like CX consulting and journey mapping, live chat and messaging support, as well as email support. This diverse service portfolio allows them to effectively cater to the unique needs of their clients across various sectors.
What additional services does
A Better Answer
provide?
When was
A Better Answer
founded?
Established in 1971, A Better Answer has been in operation for over 52 years. This long-standing presence in the industry underscores their experience and reliability as a provider of customer experience and contact center solutions.
What industry verticals does
A Better Answer
serve?
A Better Answer serves clients across multiple verticals, including Healthcare & Life Sciences, Government & Public Sector, and Real Estate & Property Management. This diverse industry focus enables them to tailor their services to meet the specific requirements of each sector, ensuring effective communication and customer engagement.
What delivery model does
A Better Answer
offer?
A Better Answer employs an onshore delivery model, meaning their services are provided from within the United States. This approach allows for closer communication and collaboration with clients, enhancing responsiveness and ensuring that customer service standards are met with the highest quality. Onshore delivery typically results in better alignment with client expectations and needs.
How many employees and/or seats does
A Better Answer
have?
A Better Answer has a workforce ranging from 51 to 200 employees. This size allows them to maintain a balance between personalized service and the capacity to manage a diverse range of client needs effectively.
Can
A Better Answer
be considered a good service provider for startups?
Can
A Better Answer
be considered a good service provider for SMBs?
A Better Answer is well-suited for small and medium-sized businesses (SMBs) looking for reliable customer service solutions. Their scalable service offerings and experience in various industries position them as a flexible partner capable of supporting growth initiatives. With a focus on high-quality customer engagement, SMBs can benefit from their comprehensive support without the challenges often associated with larger providers.
Can
A Better Answer
be considered a good service provider for enterprises?
While A Better Answer has the expertise and service offerings that can benefit larger enterprises, their size may limit their capacity to handle the extensive demands of very large organizations. However, their commitment to quality and tailored service makes them a viable option for enterprises seeking a more personalized approach to customer engagement.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.