7X Powered Group
Customer Experience and Contact Center
7X Powered is a BPO company that provides customer experience and contact center solutions for consumer brands, known for its unique engagement model that enhances brand loyalty.
Size
51-200
Private
Mission
To transform the contact center industry by eradicating mediocrity and creating delightful customer experiences.
About
7X Powered offers customer experience and contact center solutions along with inbound customer support, outbound telesales & retention, and CX consulting for clients in various industries. The company operates using a flexible delivery model and supports businesses across North America.
It is recognized for its technology-driven approach, with a focus on co-creating delightful customer experiences that drive loyalty and conversion.
Services
7X Powered provides customer experience and contact center solutions supported by inbound customer support, outbound telesales & retention, and CX consulting. These services cover various channels and are tailored to support client needs by enhancing customer interactions and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
CX Consulting & Journey Mapping
Industries Served
The company serves clients in multiple industries, particularly focusing on consumer brands that value improved customer service and sales performance. It has experience supporting established brands with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
7X Powered is known for its unique engagement model that emphasizes customized and collaborative approaches, offering clients a high return on investment. Its approach includes co-sourcing and right-shoring, which help deliver consistency and quality at scale.
Delivery Footprint
Headquartered in Calgary, Alberta, Canada, the company operates using a flexible delivery model that includes onshore, nearshore, and offshore solutions. It serves clients across North America, with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
No items found.
Clients
Accenture
Capgemini
IBM
Google
Procter & Gamble
PwC
Shell
Xerox
What's the main service provided by
7X Powered Group
?
7X Powered Group specializes in customer experience and contact center solutions, offering a range of services including inbound customer support, outbound telesales and retention, and customer experience consulting. Their offerings are designed to enhance client interactions and operational efficiency across various communication channels.
What additional services does
7X Powered Group
provide?
In addition to its primary focus on customer experience and contact center solutions, 7X Powered Group also offers IT infrastructure and managed services. This expanded service portfolio allows them to address a broader spectrum of client requirements, ensuring comprehensive support for various business operations.
When was
7X Powered Group
founded?
7X Powered Group was established in 2019, making it a relatively new player in the industry with approximately five years of experience. Since its inception, the company has focused on transforming the contact center landscape and improving customer experiences for its clients.
What industry verticals does
7X Powered Group
serve?
What delivery model does
7X Powered Group
offer?
7X Powered Group employs a versatile delivery model that includes onshore, nearshore, offshore, and hybrid solutions. Onshore refers to services provided within the same country as the client, while nearshore indicates services offered in neighboring countries. Offshore services are conducted in distant locations, often to leverage cost advantages. This flexible approach allows 7X Powered to adapt to client needs and optimize operational efficiency, regardless of geographical constraints.
How many employees and/or seats does
7X Powered Group
have?
The workforce at 7X Powered Group consists of a dedicated team ranging from 51 to 200 employees. This size enables the company to maintain a balance between personalized service and the scalability required to meet diverse client needs.
Can
7X Powered Group
be considered a good service provider for startups?
For startups, A Team Bpo And It Solutions Inc can be a viable service provider, particularly due to its extensive experience and diverse service offerings. While the company’s scale may seem daunting, their flexible solutions can be tailored to meet the specific needs of newer businesses. Startups in need of operational support, especially in data management and customer service, may find valuable resources within this company’s portfolio.
Can
7X Powered Group
be considered a good service provider for SMBs?
For small and medium businesses (SMBs), 7X Powered Group presents a robust solution due to its ability to customize services according to specific needs. The company’s experience in various industries equips it to support SMB growth effectively, offering flexibility and operational efficiency that can help these businesses enhance customer satisfaction and sales performance.
Can
7X Powered Group
be considered a good service provider for enterprises?
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