724Care
Customer Experience and Contact Center
724Care is a BPO and call center solutions company that provides customer experience and contact center services for the insurance and technology sectors, known for its customer-centric approach and measurable results.
Size
51-200
Private
Mission
About
724Care offers customer experience and contact center services along with inbound solutions, outbound telemarketing, and virtual assistant services for clients in the insurance and technology sectors. The company operates using an offshore model and supports clients primarily in the United States and the United Kingdom.
It is recognized for its performance-driven tele-sales and lead generation strategies, with a focus on enhancing client ROI and operational efficiency.
Services
724Care provides customer experience and contact center services supported by inbound solutions, outbound telemarketing, and virtual assistant services. These services cover various channels, including voice, email, and live chat, and are tailored to support client needs in building sales pipelines and enhancing customer satisfaction.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Appointment Setting
Live Chat & Messaging Support
Email Support
Market & Competitive Intelligence
Sales Chat & Live Demonstrations
Industries Served
The company serves clients in the insurance and technology sectors. It has experience supporting small and medium-sized businesses with services aligned to industry-specific requirements, ensuring effective communication and customer engagement.
Unique Stregths
724Care is known for its customer-centric approach, offering clients measurable results and improved conversion rates. Its operational practices include no long-term contracts and a focus on performance-based outcomes, which help deliver consistency and satisfaction at scale.
Delivery Footprint
Headquartered in Mandaue City, Philippines, the company operates using an offshore delivery model. It serves clients across the United States and the United Kingdom, with teams working in remote environments to meet diverse client needs.
Certifications
No items found.
Verticals
Insurance
Technology & SaaS
Clients
No items found.
What's the main service provided by
724Care
?
724Care specializes in delivering exceptional customer experience and contact center services. Their offerings encompass a wide range of solutions including inbound customer support, outbound telesales and retention, appointment setting, live chat and messaging support, email support, as well as market and competitive intelligence services. This comprehensive suite of services is designed to cater to diverse client needs, particularly in enhancing customer satisfaction and driving sales.
What additional services does
724Care
provide?
When was
724Care
founded?
724Care was established in 2006 and has been operational for approximately 18 years. Since its inception, the company has focused on providing quality customer experience and contact center solutions, adapting to the evolving needs of its clientele in the insurance and technology sectors.
What industry verticals does
724Care
serve?
724Care serves clients primarily in the Insurance and Technology & SaaS sectors. Their expertise in these industries enables them to tailor their services effectively, ensuring that they meet the specific needs of businesses operating within these verticals.
What delivery model does
724Care
offer?
724Care employs an offshore delivery model, which means that their services are provided from a location outside of the client's country. This approach allows the company to leverage cost efficiencies while maintaining high-quality service standards. By operating remotely, they can support clients across various regions, particularly in the United States and the United Kingdom.
How many employees and/or seats does
724Care
have?
724Care has a workforce ranging from 51 to 200 employees, which allows them to maintain a functional and agile team structure. This size enables the company to provide personalized services while ensuring operational efficiency and scalability.
Can
724Care
be considered a good service provider for startups?
Can
724Care
be considered a good service provider for SMBs?
724Care is well-suited to serve small and medium-sized businesses, particularly those in the insurance and technology sectors. Their tailored service offerings and customer-centric approach provide SMBs with the necessary support to build sales pipelines and enhance customer engagement, making them a valuable partner for growth.
Can
724Care
be considered a good service provider for enterprises?
While 724Care primarily focuses on serving small to medium-sized businesses, their operational practices and performance-driven approach could potentially cater to larger enterprises as well. However, enterprises may find that they require more extensive resources and specialized services, which might lead them to consider providers with a more robust scale of operations.
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