
5 Star Vas
Customer Experience and Contact Center
5 Star VAs is a Philippine-based outsourcing company that provides customer experience and contact center services for the insurance sector, known for its personalized virtual assistant matchmaking and local management support.
Size
51-200
Private
under-1m
Mission
To deliver tailored support that helps businesses succeed.
About
5 Star VAs offers customer experience and contact center services along with back-office operations for clients in the insurance sector. The company operates using an offshore delivery model and supports businesses globally.
It is recognized for its 100% satisfaction rate, with over 1023 skilled Filipino VAs dedicated to helping businesses thrive through tailored support.
Services
5 Star VAs provides customer experience and contact center services, supported by back-office operations and specific offerings such as inbound customer support, email support, order management, and data entry. These services cover various channels and are tailored to support businesses in managing customer interactions and administrative tasks effectively.
Capabilities
Inbound Customer Support
Email Support
Order Management & Fulfilment
Data Entry & Data Processing
Social Media Management
Content Creation & Localisation
Customer & Marketing Analytics
Industries Served
The company serves clients primarily in the insurance sector. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring that clients receive specialized assistance that meets their unique needs.
Unique Stregths
5 Star VAs is known for its commitment to client success, offering personalized matchmaking services that connect clients with virtual assistants possessing the necessary skills and experience. Its approach includes local management in the Philippines year-round, which helps deliver a culturally attuned outsourcing experience.
Delivery Footprint
Headquartered in Iloilo, Western Visayas, Philippines, the company operates using an offshore delivery model. It serves clients across various global markets, with teams working in remote environments to meet diverse client needs.
Certifications
ISO 27001
SOC-2
Verticals
Insurance
Clients
No items found.
What's the main service provided by
5 Star Vas
?
5 Star Vas specializes in customer experience and contact center solutions, complemented by a variety of back-office services. Their comprehensive offerings include inbound customer support, email assistance, efficient order management and fulfillment, data entry, and data processing. Additionally, they excel in social media management, content creation and localization, as well as customer and marketing analytics, all tailored to meet the diverse needs of their clients.
What additional services does
5 Star Vas
provide?
When was
5 Star Vas
founded?
5 Star Vas was established in 2013, marking over a decade of service in the business process outsourcing sector. Since its founding, the company has focused on providing exceptional customer support and operational assistance, particularly for clients in the insurance industry.
What industry verticals does
5 Star Vas
serve?
The primary industry served by 5 Star Vas is Insurance. They have developed specialized expertise to cater to the unique needs of businesses within this sector, ensuring that clients receive tailored support that aligns with industry standards.
What delivery model does
5 Star Vas
offer?
5 Star Vas operates using an offshore delivery model, meaning their services are provided from a different country than where their clients are located. This model allows them to leverage skilled talent in the Philippines while delivering cost-effective solutions to clients around the world, ensuring a seamless outsourcing experience.
How many employees and/or seats does
5 Star Vas
have?
5 Star Vas employs between 51 and 200 individuals, positioning the company as a small to medium-sized enterprise. This workforce size enables them to maintain a personalized approach in their services while being agile enough to adapt to client needs.
Can
5 Star Vas
be considered a good service provider for startups?
5Ca can be an excellent service provider for startups, particularly those in the gaming, e-commerce, or technology sectors. With their flexible work-from-home delivery model and a commitment to personalized customer experiences, they can provide startups with the scalable support they need to grow. Their multilingual capabilities also offer an advantage for startups looking to reach diverse markets from the outset.
Can
5 Star Vas
be considered a good service provider for SMBs?
Small and medium businesses will find 5 Star Vas to be a strong partner due to their flexible service offerings and experience in providing essential support. The company's offshore model allows SMBs to access skilled personnel without the overhead of a large in-house team, enabling them to scale their operations effectively while focusing on core business activities.
Can
5 Star Vas
be considered a good service provider for enterprises?
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