411
Customer Experience and Contact Center
411 BPO is a business process outsourcing firm that provides customer experience and contact center solutions for small and medium-sized enterprises, known for its commitment to innovation and exceptional service delivery.
Size
51-200
Private
Mission
To be a leader in the communications field by developing dedicated professionals within a supportive team-oriented environment.
About
411 BPO offers customer experience and contact center solutions along with marketing operations for clients in various sectors. The company operates using an onshore delivery model and supports small and medium-sized enterprises in the United States.
It is recognized for its people-centric approach, with a focus on creativity and teamwork that enhances service quality.
Services
411 BPO provides customer experience and contact center solutions, supported by marketing operations and specific offerings such as inbound customer support, social media customer care, email support, and content creation. These services cover various communication channels and are tailored to support the needs of small and medium-sized enterprises.
Capabilities
Inbound Customer Support
Social Media Customer Care
Email Support
CX Consulting & Journey Mapping
Campaign Management
Content Creation & Localisation
SEO & Website Optimisation
Web Development
Industries Served
The company serves clients in diverse sectors, particularly focusing on small and medium-sized enterprises. It has experience supporting businesses with services aligned to their specific requirements and technology platforms.
Unique Stregths
411 BPO is known for its innovative approach and commitment to exceptional customer service, offering clients a dedicated and skilled workforce. Its operational practices include ongoing employee development and a collaborative work environment, which help deliver consistent quality at scale.
Delivery Footprint
Headquartered in the USA, the company operates using an onshore delivery model. It serves clients across multiple regions, with teams working in modern, well-equipped offices designed to foster collaboration and creativity.
Certifications
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Verticals
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Clients
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What's the main service provided by
411
?
411 BPO specializes in delivering exceptional customer experience and contact center solutions. Their service offerings extend to various facets of customer support, including inbound assistance, social media care, and email support. Additionally, they provide CX consulting and journey mapping, campaign management, content creation and localization, SEO and website optimization, along with web development, ensuring a comprehensive suite that caters to diverse client needs.
What additional services does
411
provide?
In addition to its core offerings in customer experience and contact center solutions, 411 BPO also provides marketing operations. This additional service capability enhances their ability to support clients in promoting their brand and engaging with their audience effectively.
When was
411
founded?
Established in 2006, 411 BPO has been in operation for 18 years as of 2024. The company was founded with the vision of becoming a leader in the communications sector, focusing on developing dedicated professionals within a supportive and collaborative environment.
What industry verticals does
411
serve?
What delivery model does
411
offer?
411 BPO employs an onshore delivery model, which means that their services are provided within the same country where their clients are located. This approach ensures closer collaboration, improved communication, and a better understanding of client needs, making it a strategic choice for businesses looking for tailored solutions.
How many employees and/or seats does
411
have?
The workforce at 411 BPO consists of between 51 to 200 employees, positioning the company as a medium-sized entity. This size allows for a personalized approach to client service while still being able to scale operations effectively to meet various demands.
Can
411
be considered a good service provider for startups?
For startups, 411 BPO presents a solid option for establishing customer support frameworks. Their experience in servicing small and medium-sized enterprises means they understand the unique challenges faced by startups, particularly in creating effective customer engagement strategies. By leveraging their diverse service offerings, startups can benefit from a structured approach that supports growth and fosters a positive brand reputation from the outset.
Can
411
be considered a good service provider for SMBs?
411 BPO is particularly well-suited for small and medium-sized businesses (SMBs). With their extensive range of customer support services and a commitment to quality, they can offer tailored solutions that help SMBs enhance their customer interactions and grow sustainably. Their flexible approach and focus on collaboration enable them to adapt to the evolving needs of their clients, making them an excellent partner for SMBs looking to improve their customer experience.
Can
411
be considered a good service provider for enterprises?
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