3rd Hand Support
Back-Office Operations
3rd Hand Support is a virtual outsourcing company that provides back-office operations for various industries, known for its customer-focused approach and flexible service delivery.
Size
Private
Mission
To help businesses lower operational costs by reducing labor expenses, leading to lower prices for consumers.
About
3rd Hand Support offers back-office operations along with customer experience and contact center services, finance and accounting, and IT infrastructure for clients across multiple sectors. The company operates using an offshore model and supports businesses globally.
It is recognized for its commitment to customer satisfaction, with a tailored approach that ensures solutions meet specific client needs.
Services
3rd Hand Support provides back-office operations supported by customer experience and contact center services, finance and accounting, and IT infrastructure. These services include data entry and processing, billing and invoicing, and IT support, tailored to support various business functions and operational needs.
Capabilities
Data Entry & Data Processing
Billing & Invoicing
General Ledger & Reconciliation
Accounts Payable
Accounts Receivable
Payroll Processing
Service Desk & IT Support
Industries Served
The company serves clients in multiple sectors, offering services applicable to any business requiring administrative, customer service, or IT support. It has experience supporting a diverse range of clients with services aligned to their specific requirements.
Unique Stregths
3rd Hand Support is known for its customer-centric focus, offering clients flexible and cost-effective solutions. Its approach includes utilizing a remote workforce to maximize efficiency and adaptability, ensuring that client needs are met consistently.
Delivery Footprint
Headquartered in Fairmont, West Virginia, the company operates using an offshore delivery model. It serves clients across various time zones, with teams working virtually to accommodate the needs of its global clientele.
Certifications
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Verticals
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Clients
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What's the main service provided by
3rd Hand Support
?
3rd Hand Support specializes in back-office operations, offering a comprehensive suite of services designed to enhance business efficiency. Their primary focus includes data entry and processing, billing and invoicing, general ledger management, accounts payable and receivable, payroll processing, and IT support. This diverse range of sub-services ensures that clients receive tailored solutions to meet their operational needs effectively.
What additional services does
3rd Hand Support
provide?
In addition to their core back-office operations, 3rd Hand Support offers an extended range of services that includes customer experience and contact center solutions, finance and accounting, as well as IT infrastructure and managed services. This broad service portfolio enables them to support diverse business requirements, ensuring clients have access to comprehensive operational solutions.
When was
3rd Hand Support
founded?
3rd Hand Support was established in 2023, marking its entry into the competitive landscape of business process outsourcing. With its founding in the recent past, the company is positioned to leverage innovative practices and technologies to serve its clients, rapidly adapting to the needs of modern businesses.
What industry verticals does
3rd Hand Support
serve?
What delivery model does
3rd Hand Support
offer?
3rd Hand Support employs an offshore delivery model, which means that their services are provided from locations outside the client's country. This approach allows the company to tap into a global talent pool, ensuring cost-effective solutions while maintaining high-quality standards. By operating remotely, 3rd Hand Support can efficiently cater to clients across various time zones, optimizing service delivery and operational flexibility.
How many employees and/or seats does
3rd Hand Support
have?
Can
3rd Hand Support
be considered a good service provider for startups?
3rd Hand Support can be a valuable partner for startups seeking to establish a foothold in their respective markets. With their focus on cost-effective back-office operations and a flexible service model, they can help startups manage their administrative tasks efficiently, allowing them to concentrate on growth and innovation. The offshoring approach also presents startups with the opportunity to access skilled resources without the burden of high operational costs.
Can
3rd Hand Support
be considered a good service provider for SMBs?
Small and medium-sized businesses can greatly benefit from the services provided by 3rd Hand Support. Their scalable service offerings are designed to adapt to the evolving needs of SMBs, providing essential support in back-office operations and customer service. This flexibility, combined with a commitment to customer satisfaction, positions 3rd Hand Support as a reliable partner for SMBs aiming to enhance operational efficiency and drive growth.
Can
3rd Hand Support
be considered a good service provider for enterprises?
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