3i Solutions
Customer Experience and Contact Center
3iSolutions is a leading international BPO firm that provides customer experience and contact center solutions for various industries, known for its award-winning technology and cultural alignment with Western clients.
Size
201-500
Private
10m-50m
Mission
To deliver performance-driven and cost-effective lead generation and customer management solutions for businesses worldwide.
About
3iSolutions offers customer experience and contact center solutions along with sales and lead-generation services for clients in gaming and entertainment. The company operates using an offshore delivery model and supports international markets, including Europe and the United States.
It is recognized for its high-tech infrastructure and multilingual capabilities, with a dedicated team that ensures seamless communication and operational efficiency.
Services
3iSolutions provides customer experience and contact center solutions, supported by sales and lead-generation services. These services include inbound customer support, technical support, social media customer care, and appointment setting. Each solution is tailored to meet diverse client needs and enhance customer interactions.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Social Media Customer Care
Lead Research & List Building
Outbound SDR / Cold Calling
Appointment Setting
Data Entry & Data Processing
Market & Competitive Intelligence
Customer & Marketing Analytics
Industries Served
The company serves clients in gaming and entertainment. It has experience supporting businesses that require robust customer interaction and technical support, aligning its services with industry-specific requirements and technology platforms.
Unique Stregths
3iSolutions is known for its extensive experience in the BPO sector, offering clients cost-effective solutions and a culturally aligned workforce. Its approach includes leveraging advanced technology and multilingual support, which help deliver consistent and effective customer engagement.
Delivery Footprint
Headquartered in Cape Town, South Africa, the company operates using an offshore delivery model. It serves clients across international markets, with teams working in remote environments to meet the diverse needs of its clientele.
Certifications
No items found.
Verticals
Gaming & Entertainment
Clients
Vodacom
What's the main service provided by
3i Solutions
?
3i Solutions specializes in providing customer experience and contact center solutions, with a strong emphasis on lead generation services. Their comprehensive service portfolio includes inbound customer support, technical support at both Tier 1 and Tier 2 levels, social media customer care, lead research and list building, outbound sales development representative (SDR) services, appointment setting, data entry and processing, market and competitive intelligence, as well as customer and marketing analytics. Each solution is tailored to enhance client interactions and drive customer satisfaction.
What additional services does
3i Solutions
provide?
In addition to their core customer experience and contact center solutions, 3i Solutions offers a range of sales and lead-generation services. This extended portfolio enables them to assist clients in enhancing their outreach and engagement strategies, helping businesses to grow their customer base and maximize their marketing efforts.
When was
3i Solutions
founded?
3i Solutions was established in 2003, making it over 20 years old as of 2024. Since its inception, the company has focused on delivering innovative customer management and lead generation solutions, evolving to meet the needs of various markets while maintaining a strong commitment to performance and cost-effectiveness.
What industry verticals does
3i Solutions
serve?
3i Solutions primarily serves the gaming and entertainment sectors. Their expertise in these industries allows them to cater specifically to businesses that require robust and effective customer interaction and technical support, ensuring that their services align with the unique demands of this dynamic market.
What delivery model does
3i Solutions
offer?
3i Solutions operates using an offshore delivery model, which means that their services are provided from locations outside of the client’s primary market. This approach allows them to leverage cost efficiencies while maintaining high-quality standards. By utilizing teams in remote environments, they can effectively meet diverse client needs across international markets, including Europe and the United States.
How many employees and/or seats does
3i Solutions
have?
3i Solutions has a workforce that ranges from 201 to 500 employees. This size allows the company to maintain a balance between personalized service and scalability, ensuring that they can effectively cater to their clients' varying needs while fostering a productive work environment.
Can
3i Solutions
be considered a good service provider for startups?
Can
3i Solutions
be considered a good service provider for SMBs?
Can
3i Solutions
be considered a good service provider for enterprises?
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