3Eriza
Customer Experience and Contact Center
3ERIZA is a leading Peruvian consulting and outsourcing company that provides customer experience and contact center solutions for healthcare and life sciences, known for its agile service delivery and advanced technology integration.

Size

1K-5K
Private

Mission

About

3ERIZA offers customer experience and contact center solutions along with outbound telesales, inbound customer support, and quality assurance for clients in healthcare and life sciences. The company operates using an onshore model and supports local businesses across Peru.

It is recognized for its emphasis on operational efficiency and customer satisfaction, with a strong focus on integrating customer data for personalized service delivery.

Services

3ERIZA provides customer experience and contact center solutions, supported by outbound telesales, inbound customer support, and quality assurance. These services cover various channels, including voice, live chat, and social media, and are tailored to support client needs in delivering seamless customer interactions.

Capabilities

Outbound Telesales & Retention
Inbound Customer Support
Live Chat & Messaging Support
Social Media Customer Care
Email Support
Quality Assurance & Monitoring
CX Consulting & Journey Mapping
Claims Processing
Content Moderation

Industries Served

The company serves clients in healthcare and life sciences. It has experience supporting healthcare providers with services aligned to industry-specific requirements, ensuring continuity of care and personalized customer experiences.

Unique Stregths

3ERIZA is known for its agile service delivery and commitment to customer satisfaction, offering clients enhanced operational visibility and autonomy. Its approach includes leveraging modern technologies and integrated platforms, which help deliver consistent and effective service at scale.

Delivery Footprint

Headquartered in Surquillo, Lima, the company operates using an onshore delivery model. It serves clients across more than 14 cities in Peru, with teams working in local environments to ensure close proximity and responsiveness to client needs.

Certifications

No items found.

Verticals

Healthcare & Life Sciences

Clients

Cologne Cathedral
What's the main service provided by
3Eriza
?
3Eriza specializes in providing comprehensive customer experience and contact center solutions. Their service offerings encompass a range of capabilities including outbound telesales and retention, inbound customer support, live chat and messaging support, social media customer care, and email support. Additionally, they ensure quality through monitoring, CX consulting, journey mapping, claims processing, and content moderation, all designed to enhance client interactions and satisfaction.
What additional services does
3Eriza
provide?
When was
3Eriza
founded?
Established in 2012, 3Eriza has been in operation for over a decade. Since its inception, the company has developed a strong reputation in the industry by focusing on customer experience and contact center solutions, particularly within the healthcare and life sciences sectors.
What industry verticals does
3Eriza
serve?
3Eriza primarily serves clients in the Healthcare & Life Sciences sectors. Their expertise in these industries enables them to provide tailored services that meet the specific needs of healthcare providers and ensure high-quality customer interactions.
What delivery model does
3Eriza
offer?
3Eriza employs an onshore delivery model, meaning that their services are provided from within the same country where their clients operate—in this case, Peru. This approach allows for close geographical proximity, enabling quicker responses and more personalized service for local businesses.
How many employees and/or seats does
3Eriza
have?
3Eriza has a workforce size ranging from 1,000 to 5,000 employees. This substantial number of staff allows the company to manage large volumes of customer interactions effectively while maintaining high service quality across various channels.
Can
3Eriza
be considered a good service provider for startups?
3O Bpo Incorporated can be a valuable partner for startups, particularly those in the e-commerce sector looking to establish a robust customer support system. With their tailored services and offshore delivery model, they provide startups with the flexibility and expertise needed to enhance customer engagement without the significant overhead costs typically associated with building an in-house team.
Can
3Eriza
be considered a good service provider for SMBs?
For small and medium businesses, 3Eriza presents a promising option. Their scalable service offerings and commitment to customer satisfaction make them well-equipped to support the growth of SMBs. By leveraging their range of contact center solutions, these businesses can enhance their customer interactions and improve operational efficiency.
Can
3Eriza
be considered a good service provider for enterprises?
3Eriza is also a reliable choice for enterprises and large companies, especially those in need of robust customer engagement solutions in the healthcare space. Their significant workforce and onshore delivery model provide the scale and responsiveness that larger organizations often require, ensuring consistent and effective service delivery across multiple channels.
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