3C Contact Services Inc
Customer Experience and Contact Center
3C Contact Services is a professional call center company that provides customer experience and contact center solutions for telecommunications and media, known for its low-cost shared services model and multilingual support.
Size
1-10
Private
Mission
To deliver superior inbound and outbound customer contact solutions.
About
3C Contact Services offers customer experience and contact center solutions along with back-office operations for clients in telecommunications and media. The company operates using an onshore model and supports small- and medium-sized businesses across Canada and the USA.
It is recognized for its commitment to professionalism and quality service, with a focus on enhancing customer satisfaction and operational efficiency.
Services
3C Contact Services provides customer experience and contact center solutions, supported by back-office operations and specific offerings such as inbound customer support, outbound telesales & retention, live chat & messaging support, and email support. These services cover various communication channels and are tailored to support businesses in enhancing customer interactions and operational workflows.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Live Chat & Messaging Support
Email Support
Industries Served
The company serves clients in telecommunications and media. It has experience supporting small- and medium-sized businesses with services aligned to industry-specific requirements and technology platforms, ensuring effective engagement with diverse customer bases.
Unique Stregths
3C Contact Services is known for its low-cost shared services model and dedication to customer satisfaction, offering clients a reliable extension of their operations. Its approach includes leveraging innovative technology and continuous process improvements, which help deliver consistent service quality and enhance customer retention.
Delivery Footprint
Headquartered in Ontario, Canada, the company operates using an onshore delivery model. It serves clients across Canada and the USA, with teams working in a hybrid environment to meet diverse client needs.
Certifications
No items found.
Verticals
Telecommunications & Media
Non-Profit & NGOs
Clients
No items found.
What's the main service provided by
3C Contact Services Inc
?
3C Contact Services Inc specializes in providing comprehensive customer experience and contact center solutions. Their offerings include various services designed to enhance client interactions, such as inbound customer support, outbound telesales and retention, live chat and messaging assistance, and email support. This diverse service portfolio enables businesses to improve customer engagement and streamline their operational processes.
What additional services does
3C Contact Services Inc
provide?
When was
3C Contact Services Inc
founded?
Founded in 2013, 3C Contact Services Inc has been operating for over a decade, establishing itself as a reputable provider in the customer experience and contact center industry. The company's long-standing presence reflects its commitment to delivering quality services and adapting to the evolving needs of its clients.
What industry verticals does
3C Contact Services Inc
serve?
3C Contact Services Inc primarily serves clients in the Telecommunications & Media and Non-Profit & NGOs sectors. This focus allows the company to tailor its services to meet the specific demands of these industries, ensuring effective communication and support for diverse customer bases.
What delivery model does
3C Contact Services Inc
offer?
3C Contact Services Inc utilizes an onshore delivery model, which means that their services are provided from within the same country as their clients. This approach allows for better communication, quicker response times, and a higher level of service quality, as teams are familiar with local market conditions and customer expectations.
How many employees and/or seats does
3C Contact Services Inc
have?
3C Contact Services Inc operates with a small workforce, comprising between one to ten employees. This intimate team size allows for a personalized approach to client service, fostering strong relationships and agile responses to customer needs.
Can
3C Contact Services Inc
be considered a good service provider for startups?
Can
3C Contact Services Inc
be considered a good service provider for SMBs?
3C Contact Services Inc is particularly well-suited for small and medium-sized businesses. Their service offerings are designed to be flexible and scalable, allowing SMBs to enhance customer interactions without the need for extensive in-house resources. With a commitment to professionalism and quality, 3C Contact Services can effectively support the growth and operational efficiency of smaller enterprises.
Can
3C Contact Services Inc
be considered a good service provider for enterprises?
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