3C Contact Services
Customer Experience and Contact Center
3C Contact Services is a Canadian call center company that provides customer experience and contact center solutions for small and medium-sized businesses, known for its cost-effective service model and commitment to customer satisfaction.
Size
1-10
Private
Mission
To help businesses grow through exceptional customer care and operational improvements.
About
3C Contact Services offers customer experience and contact center solutions along with back office operations and business process management for clients in North America. The company operates using an onshore model and supports businesses primarily in the U.S. and Canada.
It is recognized for its professionalism and high-quality service, with a dedicated team that ensures timely and effective customer engagement.
Services
3C Contact Services provides customer experience and contact center solutions supported by back office operations and business process management. These services include inbound customer support, outbound telesales and retention, order management and fulfillment, campaign management, and SEO & website optimization. Each solution is tailored to enhance customer satisfaction and operational efficiency for small and medium-sized businesses.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Order Management & Fulfilment
Campaign Management
SEO & Website Optimisation
Industries Served
The company serves clients in various sectors across North America. It has experience supporting small and medium-sized businesses with services aligned to their specific customer engagement and operational needs.
Unique Stregths
3C Contact Services is known for its cost-effective service model and commitment to enhancing customer engagement, offering clients a reliable partnership. Its approach includes understanding customer behavior and implementing up-selling and cross-selling strategies, which help drive profitability and market share.
Delivery Footprint
Headquartered in Vaughan, Ontario, Canada, the company operates using an onshore delivery model. It serves clients across the United States and Canada, with teams dedicated to providing high-quality service and support.
Certifications
No items found.
Verticals
No items found.
Clients
No items found.
What's the main service provided by
3C Contact Services
?
3C Contact Services specializes in enhancing customer experience through its comprehensive contact center solutions. Their primary offerings include inbound customer support, outbound telesales and retention, order management and fulfillment, campaign management, along with SEO and website optimization services. Each of these services is designed to improve customer satisfaction and operational efficiency, making them suitable for a range of business needs.
What additional services does
3C Contact Services
provide?
When was
3C Contact Services
founded?
3C Contact Services was established in 2013, which means the company has been in operation for over a decade. Since its inception, it has dedicated itself to providing exceptional customer care and improving business operations, helping its clients grow through effective engagement strategies.
What industry verticals does
3C Contact Services
serve?
What delivery model does
3C Contact Services
offer?
3C Contact Services employs an onshore delivery model, meaning that their operations are conducted within the same country as their clients, specifically in Canada and the United States. This approach allows for closer communication, better understanding of regional customer needs, and enhanced service quality, as the support teams are familiar with the local market dynamics.
How many employees and/or seats does
3C Contact Services
have?
The company has a small workforce, consisting of between 1 to 10 employees. This size allows for a more personalized approach to client relationships and enables the team to provide tailored services that meet specific business requirements.
Can
3C Contact Services
be considered a good service provider for startups?
For startups, 3C Contact Services could be a valuable partner, especially if they are seeking cost-effective solutions to establish a customer support framework. With their focus on small to medium-sized businesses, they understand the unique challenges faced by startups and can offer scalable services that grow alongside the business, ensuring a strong foundation for customer engagement from the outset.
Can
3C Contact Services
be considered a good service provider for SMBs?
3C Contact Services is particularly well-suited for small and medium businesses, as they offer a range of services that can be customized to meet specific operational needs. Their experience in supporting SMBs, combined with a commitment to enhancing customer engagement, allows them to provide flexible solutions that help businesses grow and thrive in competitive environments.
Can
3C Contact Services
be considered a good service provider for enterprises?
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